What Mark Tyler said about West Brom Building Society:
Very good
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Trusted Customer
Feefo Verified
1 year ago
Extremely helpful, knowledgeable and friendly staff.
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Trusted Customer
Feefo Verified
1 year ago
Friendly and straight forward.
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Trusted Customer
Feefo Verified
1 year ago
Good service and pleasant and helpful staff.
This was our first visit to the Stourbridge branch since moving house. Very pleasantly surprised to see such a large open area with several manned service desks. The young lady who dealt with our...
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Trusted Customer
Feefo Verified
1 year ago
Freindly and informative service
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Trusted Customer
Feefo Verified
1 year ago
Simply clear and courteous staff
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Trusted Customer
Feefo Verified
1 year ago
Eleven out of ten !!
I telephoned yesterday - 03 September 2024 with a query. Had an informed chat and today 04 September 2024 received a letter confirming details discussed and also finalised the issue.
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Trusted Customer
Feefo Verified
1 year ago
Best ever
Excellent at all times and very helpful and very quick to sort anything I ask for
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RS
Robert Smith
Feefo Verified
Sedgley, DUDLEY
1 year ago
What Robert Smith said about West Brom Building Society:
WBBS you need to up your savings rates.
Counter staff are GREAT.
But your SAVINGS RATES ARE **** that's why l took my money out and put it in another building society across the road where the savings rate was nearly double. For the same...
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Louise
West Brom Building Society
1 year ago
We review all of our products on a regular basis to make sure they provide fair value for members, and on average over the year, we were more than one third higher than the market average (average market rates sourced from Bank of England Bankstats table A6.1 March 2024).
I’ll share your kind words about our colleagues with the branch team. Thanks for taking the time to leave us feedback. -Louise
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.