Thank you for your feedback. Your experience on this tour will definitely help future travelers and the supplier of the tour to improve their services. We welcome all feedback, both positive and negative, as this is how we gain the most accurate information about our local suppliers. We are disappointed that our service did not meet your expectations on this occasion, and the behavior you experienced by the operator of this tour is unacceptable. This is not a standard practice with any of our tour operators. This tour operator allows us to sell this product with instant confirmation to our customers, however on this occasion the had not yet entered your confirmation into their system, since the booking was made less than 24 hours before the actual scheduled tour time. Viator can confirm that the supplier provided us with a specific confirmation number of 40200985 at 1:03PM on Thu Oct 25 2018. We will be addressing your comments directly with our supplier since we do show proof that they confirmed your booking. Again, we sincerely apologize for the inconvenience caused. We do hope that the remainder of your trip to New York City was both a pleasant and memorable one, and we hope that you allow us the opportunity to be of excellent service to you in the future.
