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Viator Reviews

https://www.viator.com

Rated

Excellent

No matter where you are in the world, you can count on Viator for booking memorable tours and activities.

Service

4.6

4,897

656

112

355

6,102

ratings over the past year

Displaying all 40,075 reviews

Gregory Ebstein

Geneva

2 hours ago

Date of purchase: 06/18/2025

What Gregory Ebstein said about Viator:

Horrible Unconscionable Service

Tour operator offered a replacement boat cruise on Lake Geneva, then canceled immediately after extending the offer. So far, no word on a refund. Viator uses shady, dishonest tour operators. ...

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Viator Customer Relations

Viator

1 hour ago

Hi, Thank you for reaching out and sharing your experience. We understand how disappointing this must have been and would like the opportunity to assist you further. We’ve reviewed your booking and reached out to you via email with more details. Please check your inbox so we can continue the conversation there. We appreciate your feedback and are here to help. Best regards, Hatice

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Albert Kuhn

Barcelona

2 hours ago

Date of purchase: 06/18/2025

What Albert Kuhn said about Viator:

Barcelona

Service was easy to schedule. Was as advertised. Tour guides did a great job

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Trusted Customer

2 hours ago

Date of purchase: 06/18/2025

Booked a kayaking, adventure, for my niece, and I was unable to get confirmation immediately that the tour was available, even though the website indicated that I could select the date and time. You...

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Trusted Customer

2 hours ago

Date of purchase: 06/18/2025

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Trusted Customer

3 hours ago

Date of purchase: 06/17/2025

Hawaii

They woman was very good. She recommended booking more than one at a 5% savings. But looks like that didn't happen when my charge came thru. Will wait and see when Bill arrives.

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Trusted Customer

3 hours ago

Date of purchase: 06/09/2025

Great way to book tours

Very essay to find and book tours. All the tour guides we had were great !

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Pam

Seattle

3 hours ago

Date of purchase: 06/15/2025

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Tammy Alber

Chicago

7 hours ago

Date of purchase: 06/17/2025

What Tammy Alber said about Viator:

Easy to use! Great support!

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Trusted Customer

15 hours ago

Date of purchase: 06/12/2025

Great tour company!

Super easy gonook. I always use Viator to book my tours.

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Trusted Customer

17 hours ago

Date of purchase: 06/17/2025

Negative First Experience :(

For two days I have been trying to access my vouchers for a tour that takes tomorrow morning. I have send messages twice asking for help with no response. The matching of puzzle pieces is not working...

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Viator Customer Relations

Viator

17 hours ago

Hi , We understand that you're frustrated and truly regret that this experience hasn’t met your expectations. We’ve reviewed your booking and reached out to you via email with more details. Please check your inbox. We have resent a voucher, so we can continue the conversation there. We have resent a voucher. If you have any additional questions or concerns, feel free to reply to our email. We’re here to assist you. Kind regards, Naoe

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About Viator

No matter where you are in the world, you can count on Viator for booking memorable tours and activities. But this is no ordinary site for booking travel--with flexible cancellation, affordable payment plans, and around-the-clock customer service. We make it easy so you can focus on the fun stuff.

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1 (781) 800-5000

400 First Avenue, Needham, Massachusetts, 02494, United States