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We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viator Reviews

https://www.viator.com

EXCELLENT

No matter where you are in the world, you can count on Viator for booking memorable tours and activities.

Service

4.5

/5

5

4

3

2

1

7,679

864

168

161

671

9,543

ratings over the past year

Displaying all 50,187 reviews

Trusted Customer

Feefo Verified

17 hours ago

This site is buggy

The site is buggy. When my agent told me an activity was available for certain dates, on my end they all showed unavailable. Also, the pricing is different for me compared to what my sister was...

Viator Customer Relations

Viator

10 hours ago

Hi, We’re sorry to hear about your experience. We have reviewed your booking and have sent you an email with further details. Our goal is to resolve this for you as quickly as possible, and we sincerely apologize for any inconvenience caused. If you have any additional concerns, please visit our Help Center at https://www.viator.com/help. Kind Regards, Viator Customer Support

0

Trusted Customer

Feefo Verified

17 hours ago

Doing good 👍

Great 👍

0

AB

Asko Berens

Feefo Verified

17 hours ago

0

BC

Bonnie C

Feefo Verified

USA

17 hours ago

What Bonnie C said about Viator:

Book now pay later for the perfect trip

I appreciate being able to book, cancel, and rebook, trips as easily as the Viator app makes it. A couple of times in my haste to book things I accidentally clicked the wrong dates, but no worries,...