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Viator Reviews

https://www.viator.com

Rated

Excellent

No matter where you are in the world, you can count on Viator for booking memorable tours and activities.

Service

4.6

4,897

656

112

355

6,102

ratings over the past year

Displaying all 40,065 reviews

Trusted Customer

15 hours ago

Date of purchase: 06/17/2025

Negative First Experience :(

For two days I have been trying to access my vouchers for a tour that takes tomorrow morning. I have send messages twice asking for help with no response. The matching of puzzle pieces is not working...

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Viator Customer Relations

Viator

15 hours ago

Hi , We understand that you're frustrated and truly regret that this experience hasn’t met your expectations. We’ve reviewed your booking and reached out to you via email with more details. Please check your inbox. We have resent a voucher, so we can continue the conversation there. We have resent a voucher. If you have any additional questions or concerns, feel free to reply to our email. We’re here to assist you. Kind regards, Naoe

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Fred Vissers

16 hours ago

Date of purchase: 06/17/2025

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Trusted Customer

16 hours ago

Date of purchase: 06/17/2025

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Trusted Customer

18 hours ago

Date of purchase: 06/17/2025

I had to do it a couple of times to pay. Then the same thing to get my tickets

Viator Customer Relations

Viator

16 hours ago

Hi, We’re really sorry to hear about your difficulties managing your bookings—we understand how frustrating that must be. We want to make this process as smooth as possible for you. Could you please send us a direct message with your booking details so we can assist you further and resolve this quickly? Thanks for your patience, and we hope to make this right. Best regards, Graciela

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Richard Hachten

Bend, Oregon

18 hours ago

Date of purchase: 06/15/2025

What Richard Hachten said about Viator:

Great partner while traveling

Excellent tour options, responsive, reliable.

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Brian Stone

19 hours ago

Date of purchase: 06/17/2025

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Monique Stanley

New Jersey

20 hours ago

Date of purchase: 06/17/2025

What Monique Stanley said about Viator:

I love it we saw two beautiful beaches in everything was great

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Barbara Howell

Barcelona, Spain

21 hours ago

Date of purchase: 06/08/2025

What Barbara Howell said about Viator:

Excellent experience

Very informative and Sergio was the best! Caring and knowledgeable, he is a great tour guide! He did additional research and presented his own maps etc….

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Serg Stefanowski

Osolin

22 hours ago

Date of purchase: 06/17/2025

What Serg Stefanowski said about Viator:

Very useful app

Great app. Wide variety of trips, competitive prices vs local tour offices. Recommend.

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Trusted Customer

23 hours ago

Date of purchase: 06/17/2025

The security sign-in is too difficult to use. They require a six digit code sent to my email, which is not on my phone. They should use a simple password sign-in, maybe with a security question.

Viator Customer Relations

Viator

22 hours ago

Hi, If you are still having difficulties accessing your account, please either email us at customer.care@viator.com or contact us at (888) 680-1640 or 1-866-648-5873 (Toll-Free) or through WhatsApp on the FAQs. You can click on the "Help" icon at the top of the website page. This will open up the Help Assistant, where you can search for the FAQ article to answer your question. Kind Regards, Viator Social Engagement

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About Viator

No matter where you are in the world, you can count on Viator for booking memorable tours and activities. But this is no ordinary site for booking travel--with flexible cancellation, affordable payment plans, and around-the-clock customer service. We make it easy so you can focus on the fun stuff.

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1 (781) 800-5000

400 First Avenue, Needham, Massachusetts, 02494, United States