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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 111,718 reviews

Trusted Customer

1 year ago

Date of purchase: 05/29/2024

Good gardening supplier.

Good communication and supply service. Most products of good quality and packaging of plants superb.

Megan

Thompson & Morgan

1 year ago

Thank you for your wonderful 5 star review. We are pleased to hear you were kept well informed during the order. Kindest regards, Meg. Thompson and Morgan Customer care.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 05/02/2024

Very helpful and friendly

Megan

Thompson & Morgan

1 year ago

We can not thank you enough for your valuable 5 star review. We will be sure to pass your comments onto our team to let them know how they are doing. Kindest regards, Meg. Thompson and Morgan customer care.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 06/26/2024

Begonias and Marigolds

overall service was good, the begonias were great but I was disappointed with the Marigolds, which mostly havent survived.

Hannah L

Thompson & Morgan

1 year ago

Reading your review this afternoon has been delightful and so pleased you found the overall service to be good. We are however, very disappointed to learn your Marigolds have arrived in poor condition and appreciate you bringing this to our attention. I have contacted you directly and do hope we can work towards the best outcome. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

TREVOR WHITE

1 year ago

Date of purchase: 06/12/2024

What TREVOR WHITE said about Thompson & Morgan:

Excellent begonia hanging baskets.

Service was prompt and goods arrived in good condition.

Hannah L

Thompson & Morgan

1 year ago

Trevor, thank you for your excellent review towards the service being prompt and order arriving in good condition. It sounds like all of our hard work has paid off and really do appreciate your positive feedback on this. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

jill gladwin

Gloucestershire

1 year ago

Date of purchase: 06/26/2024

What jill gladwin said about Thompson & Morgan:

A firm to avoid

Abysmal

Hannah L

Thompson & Morgan

1 year ago

Jill, we are so sorry to learn you found our service to be abysmal and certainly not what we aim for. I have contacted you directly in hope we can work towards the best outcome of this and thank you for your patience. Kind regards, Hannah, Thompson and Morgan Customer Care

jill gladwin

1 year ago

I ordered 4 baskets as was intending to give 2 as presents so this idea had to be scrapped.

Hannah L

Thompson & Morgan

1 year ago

We are truly sorry for the disappointment caused Jill and can assure you this would never have been intentional. Your feedback is important to us and thank you for sharing. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Hannah L

Thompson & Morgan

1 year ago

We are truly sorry to learn your plants arrived dead and fully appreciate the disappointment this has caused. Unfortunately, having checked our email system, I am unable to locate any emails from your address and wonder if this has accidently been sent to our no reply email. I have contacted you directly this afternoon and hope we can ensure the relevant action is taken. Kind regards, Hannah, Thompson and Morgan Customer Care

Julia Dryden-Smith

Chester-le-Street

1 year ago

Date of purchase: 05/29/2024

What Julia Dryden-Smith said about Thompson & Morgan:

Faulty product

Usually very good service as I have ordered previously but currently awaiting response from customer services due to a poor quality , faulty cordless strimmer

Hannah L

Thompson & Morgan

1 year ago

Julia, we are so sorry to learn of the poor quality from your recent order. I can see my colleague has since been in touch with you and the issue has now been resolved. We appreciate your patience and and feedback you have shared. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Hannah L

Thompson & Morgan

1 year ago

Julia, we are so sorry for the disappointment caused towards your recent purchase. I can assure you this would never be our intention and appreciate your bringing this to our attention. I can see our team has been in contact with you and the relevant action has been issued towards your order. Your feedback is important to us and thank you for sharing. Kind regards, Hannah, Thompson and Morgan Customer Care

Kevin Parkes

Surrey

1 year ago

Date of purchase: 06/25/2024

What Kevin Parkes said about Thompson & Morgan:

Delivery of Begonias a.shades we’re very poor quality I lost over half

See previous review

Hannah L

Thompson & Morgan

1 year ago

Kevin, we are so sorry to learn the delivery of your plants were of very poor quality. We take great care when processing and packing orders to ensure such errors are kept to a minimum. Thankfully such problems are rare, but I appreciate when they happen the disappointment and inconvenience this causes. I have popped you an email this afternoon and hope we can resolve promptly. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Trusted Customer

1 year ago

Date of purchase: 06/26/2024

Initially good, however.

Service and value was good, however, when they arrived they were half dead, shame as we have great products before.

Hannah L

Thompson & Morgan

1 year ago

We are thrilled to hear you found our service and value good towards your order and really do appreciate your positive feedback on this within your review. We are however, saddened to learn half your plants were dead on arrival and are keen to ensure the relevant action is taken promptly. I have popped you an email and hope we can work towards the best outcome this afternoon. Kind regards, Hannah, Thompson and Morgan Customer Care

Hannah L

Thompson & Morgan

1 year ago

We are thrilled to hear your found the service and value of your order to be good and really have loved reading your positive comments on this today. We are however, saddened to learn your plants arrived half dead and are keen to ensure this is looked into straight away. I have popped you an email and hope we can resolve the issues this afternoon. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Hannah L

Thompson & Morgan

1 year ago

Oh no! This is certainly not the condition we would ever expect your plants to arrive in and thank you for bringing this to our attention. I have sent you an email this afternoon to confirm our actions and thank you for your time. Kind regards, Hannah, Thompson and Morgan Customer Care

Hannah L

Thompson & Morgan

1 year ago

Lorraine Foran

London

1 year ago

Date of purchase: 05/21/2024

What Lorraine Foran said about Thompson & Morgan:

Dont bother

Wouldnt buy off here again plants plugs arrived nearly dead and seeds never germinated so money wasted

Naomi

Thompson & Morgan

1 year ago

I am sorry to hear of the disappointment with your order Lorraine. If ever there are any problems please let us know so we can do our best to resolve things for you. Many thanks for your feedback. Kindest regards, Naomi, Thompson & Morgan Customer Care.

Lorraine Foran

1 year ago

The only email i have received is 1 telling me how to plant and look after the plant not much use if it is dead or is another email due?

Megan

Thompson & Morgan

1 year ago

We can only apologise if our recent email has not been received, I have arranged for this to be resent. Kindest regards, Meg. Thompson and Morgan customer care.

Lorraine Foran

1 year ago

All sorted now great customer service and refund given ty

Hannah L

Thompson & Morgan

1 year ago

Thank you so much for your lovely feedback Lorraine and so pleased this has been sorted. Your comments have made us all smile this afternoon. Kind regards, Hannah, Customer Care Team

Product reviews

james stacey

bristol

1 year ago

Date of purchase: 05/29/2024

What james stacey said about Thompson & Morgan:

too cheap to be true!

the sales pitch is efficient but the product is not.

Naomi

Thompson & Morgan

1 year ago

I am sorry for any disappointment regarding your order. We do appreciate you taking the time to leave your valued feedback. Kindest regards, Naomi, Thompson & Morgan Customer Care.

james stacey

1 year ago

my payment has been refunded .thanks thompson and morgan for being so quick and efficient. Next time I shell get in touch with you first, but in this case I was approached by feefo before i had got round to doing so.

Hannah L

Thompson & Morgan

1 year ago

No problem at all James and thank you for your positive feedback on our actions towards your order, this is very much appreciated. Kind regards, Hannah, Customer Care

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

12V Cordless Grass TrimmerMore reviews of this product (49)View product websiteDelivery and packaging all very good but the strimmer is not as robust as expected and the plastic blades are not up to the job requiring repeat cutting. The handle is too short for me causing back...Read all

Sunflower SunBelievabletrade Brown Eyed GirlMore reviews of this product (1,241)View product websiteEasy to look after and the reward is masses of flowers until the autumn.

Marigold F1 Zenith MixedMore reviews of this product (120)View product websitesorry i mistankly thought these were the Nurserymans Choice, but it appears I can't go back and edit the previous page.

Nurserymans Choice Summer FavouritesMore reviews of this product (222)View product websiteI received marigolds, some of which were quite small, the packaging was a bit restrictive which meant many had broken stems and leaves.

Begonia Sun Dancer MixedMore reviews of this product (73)View product websitehealthy good sized plants in a variety of colours, which have survived well.

Begonia x tuberhybrida Apricot Shades Improved F1 HybridMore reviews of this product (3,257)View product websiteHanging baskets arrived promptly, and are now flowering nicely.

Fuchsia Trailing Mix Pre-Planted BasketMore reviews of this product (649)View product websiteThey arrived dead and sent mail reporting this… no reply. This isn’t the first instance of dead plants being delivered with no reply to complaint. Shall make sure I tell friends to avoid the...Read all

12V Cordless Grass TrimmerMore reviews of this product (49)View product websiteThis is of very poor quality and not fit for purpose . Very flimsy material and constantly cuts out when in use . I am awaiting response from customer services .

Geranium Best Red F1 HybridMore reviews of this product (1,683)View product websiteToo small for garden ready plants had to grow on fir several weeks before planting my begonias apricot shades were poor less than half made the delivery

Coreopsis Golden JoyMore reviews of this product (132)View product websiteHappy with these although they were small in size

Lobelia cardinalis Queen VictoriaMore reviews of this product (64)View product websiteVery disappointed they arrived in a bad state and not 1 of them grew so waste of money

12V Cordless Grass TrimmerMore reviews of this product (49)View product websiteIt just doesn,t work. I cannot get the motor to work.

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