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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 112,385 reviews

Polly Ryalls

Keighley

8 years ago

Date of purchase: 06/27/2017

What Polly Ryalls said about Thompson & Morgan:

I love my plants from this highly recommended company .

Excellent quality plants, I always feel assured of quality products and service with the company.

Caitlin

Thompson & Morgan

8 years ago

Thank you, we appreciate your lovely comments, and hope to continue providing great service in the future :) ~ Regards, Caitlin

Product reviews

Peter Dean

Canterbury

8 years ago

Date of purchase: 06/28/2017

What Peter Dean said about Thompson & Morgan:

The plants were nearly all dead when I received than. Out of the garden ready plants I bought only 5% are growing on. Worst ever purchase

Ryan B

Thompson & Morgan

8 years ago

Thank you for your review, we do appreciate it. I am very sorry to hear that your order has caused such disappointment. I have arranged for a full refund to be processed for you in light of your disappointment. Please do get in touch if you have any further queries. Kind regards, Ryan

Peter Dean

8 years ago

Excellent assistance

Faye

Thompson & Morgan

8 years ago

Glad we have resolved your query :) ~ Regards Faye

Product reviews

Trusted Customer

8 years ago

Date of purchase: 06/26/2017

Seeds

Quick to send order

Faye

Thompson & Morgan

8 years ago

Glad you found us so efficient :) ~ Regards Faye

Caitlin

Thompson & Morgan

8 years ago

Thanks for the comments on our delivery; I hope that your plants grow just as fast :) ~ Regards, Caitlin

Fay L Jones

Allostock Knutsford Cheshire

8 years ago

Date of purchase: 06/28/2017

What Fay L Jones said about Thompson & Morgan:

I like the quick delivery and the quality pf the plants I have bought

Caitlin

Thompson & Morgan

8 years ago

From your list below, I can see that you're going to have a very colourful garden when they bloom. Always great to hear positive feedback. ~ Regards, Caitlin

Product reviews

Trusted Customer

8 years ago

Date of purchase: 06/28/2017

Last order

Having arrived in bad condition, and after planting out with added compost and watering unfortunately I lost 90% of the last order, very disappointing, usually quite happy. Sadly not this time .

Mark

Thompson & Morgan

8 years ago

Hi, thank you very much for leaving a review. I'm sorry to hear of the condition in which you received your garden ready plants. It is truly not acceptable for you to have lost 90% of your plants. Accordingly, I have arranged for a full refund of your order to be processed which you should receive back on the original payment card in the next couple of days. Thank you very much for bringing the matter to our attention. I hope you have a much better experience with the delivery of your Allium bulbs which are due during September.

Kind regards,
Mark

Trusted Customer

8 years ago

Thank you for the prompt reply, I am also very pleased to receive a full refund. Thank you my faith is restored, I have found you usually send good plants well packed, although I suppose we are both at the mercy of the couriers. I will continue to purchase from you. That Nissan again, Gilly

Faye

Thompson & Morgan

8 years ago

I am glad we have resolved your query to your satisfaction . Regards Faye

Product reviews

Brian Sammons

8 years ago

Date of purchase: 06/28/2017

What Brian Sammons said about Thompson & Morgan:

the purchase went smoothly

Nikki

Thompson & Morgan

8 years ago

Hi Brian, Thank you for your review. Its great to hear that you are happy with our service and that the transaction went smoothly.

Brian Sammons

8 years ago

Hi Nikki Thank you for arranging a replacement. I trust that it will be received in perfect condition.

Faye

Thompson & Morgan

8 years ago

I am confident the order will arrive in perfect condition :) ~ Regards Faye

Product reviews

Nikki

Thompson & Morgan

8 years ago

Hi Brian, Thank you again for your review, I am sorry to learn of your disappointment. I have arranged for a replacement to be sent to you in September. Although this is slightly later than planned, if they are potted up in frost free conditions, we are confident that you will be happy with the display they provide year after year. If we can be of any further help, please do get in touch. Thanks Nikki

Trusted Customer

8 years ago

Date of purchase: 06/25/2017

always very reliable and efficent. i would recommend T M always,.

Faye

Thompson & Morgan

8 years ago

That's really lovely of you to say and thank you for taking the time to let us know :)

Product reviews

S Francis

8 years ago

Date of purchase: 06/30/2017

What S Francis said about Thompson & Morgan:

Well packaged. Quick delivery

Excellent service and products however, a small number of my plants were almost dead.

Steve

Thompson & Morgan

8 years ago

Thank you for your comments, we aim to send out excellent quality products every time. As an apology for your plants not arriving in optimum condition please accept a £10 voucher. I am emailing this over to you now. Kind regards, Steve

S Francis

8 years ago

Excellent customer service. Well done to Thompson & Morgan for taking their customers feedback seriously. Thank you!!!!

Anne

Thompson & Morgan

8 years ago

I'm very pleased we've been able to help you. :) Don't hesitate to contact us again. Kind regards, Anne

Product reviews

Trusted Customer

8 years ago

Date of purchase: 06/28/2017

Order quality didn't live up to expectation or reputation.

Despite earlier successful dealings with T&M I found this batch woefuly below their usual standard. The Petunia Double Orchid Pico were largely covered with a heavy greyish mold. Assuming it unlikely...

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Ryan B

Thompson & Morgan

8 years ago

Thank you very much for your comments. I am truly sorry to hear that some of your plants did not live up to expectations. It is nice to hear that your Busy Lizzies were ok, but I appreciate that it is disheartening that the others were not. I have processed a full refund on your order in light of your disappointment. If there is anything else I can help with at all please let me know. Kind regards, Ryan

Trusted Customer

8 years ago

Subsequent to my earlier disappointment with my order, I must commend T&M for their speedy response and the manner in which they have demonstrated their attention to customer satisfaction and aftersales care. In light of this, I have no hesitation in raising my OVERALL assessment to 5 star, and look forward to a continued good trading relationship between us. Many thanks Ryan.

Faye

Thompson & Morgan

8 years ago

We also look forward to being of service for the foreseeable future :) ~ Regards Faye

Product reviews

martin stainer

8 years ago

Date of purchase: 06/27/2017

What martin stainer said about Thompson & Morgan:

Advertising items that are no longer in stock

I only ordered these as t&m sent me a £5 voucher because my previous order item was apparently not a good storage item so they sent a replacement item,(which was not a good choice) the item they sent...

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Ryan B

Thompson & Morgan

8 years ago

We do appreciate your feedback and I am very sorry to hear that your items have been disappointing. I have refunded all of the items in question for you in light of this. Please do let me know if there is anything further I can help with at all. Kind regards, Ryan

martin stainer

8 years ago

I do appreciate your actions, however, it would of been a better idea to ask me first if I would accept a replacement and not just send them out with a voucher.

Faye

Thompson & Morgan

8 years ago

We understand your disappointment fully and have taken your comments on board. ~ Regards Faye

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Alstroemeria Butterfly HybridsMore reviews of this product (20)View product websiteThe quality is always of the best and I love the offers given so that others plants can be bought along with excellent advice on their care.

Verbena Union Jack Mixed Garden ReadyMore reviews of this product (53)View product websiteRubbish plants were dead !

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyMore reviews of this product (52)View product websiteRubbish.plants were dead !

Verbena Quartz Mixed F1 Hybrid Garden ReadyMore reviews of this product (28)View product websiteRubbish.plants were dead !!!

Gaillardia Arizona Sun Garden ReadyMore reviews of this product (7)View product websiteRubbish The plants were dead

Geranium Jackpot Mixed F1 Hybrid Garden ReadyMore reviews of this product (87)View product websitegood quality plants good delivery time

Begonia Non-Stop Mixed Garden ReadyMore reviews of this product (33)View product website

Dianthus Plant Lucky DipMore reviews of this product (99)View product website

Antirrhinum majus Madame Butterfly F1 Hybrid Garden ReadyMore reviews of this product (34)View product websitequality excellent delivery good

Lobelia Monsoon Garden ReadyMore reviews of this product (8)View product websiteAfter an unfortunate delivery, I am happy today I received a full refund, I will still be making purchases, as it is the first time, and I suspect was more a problem with the courier,

36 FREE PerennialsMore reviews of this product (164)View product websiteThe plug plants struggled after I received them. A third have now died. This may be due to some of the plugs were not properly in place, causing dryness. Of the surviving plants some are doing really...Read all

Easy HoseMore reviews of this product (7)View product websiteunfortunalty hose was faulty, so returned .

Pressure Sprayer 5LMore reviews of this product (12)View product websitevery good value, good product.

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyMore reviews of this product (40)View product websiteAlways gives a great display throughout summer.

Nepeta Patchwork Mixed Garden ReadyMore reviews of this product (6)View product websiteplease refer to earlier section

Verbena Quartz Mixed F1 Hybrid Garden ReadyMore reviews of this product (28)View product websiteplease refer to earlier section

Busy Lizzie Accent Mixed Garden ReadyMore reviews of this product (16)View product websiteplease refer to earlier section

Petunia Orchid Picotee Mixed F1 Hybrid Garden ReadyMore reviews of this product (12)View product websiteplease refer to earlier section

Nasturtium Double Delight CreamMore reviews of this product (1)View product websitesame as for the peas do not use t&m

Pea Ceresa Petit PoisMore reviews of this product (1)View product websitesame as other items ordered.

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