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Thompson & Morgan Reviews

https://www.thompson-morgan.com/
Rated
Excellent

Thompson & Morgan are one of the UK's largest Mail Order Seed and Plant companies.

Service
4.2
/5
Product
4
/5

5

4

3

2

1

5,350

1,677

800

373

580

8,780

ratings over the past year

Displaying all 110,714 reviews
PA
Paul Abbey
BD17 5DH
1 year ago
Date of purchase: 05/27/2024
What Paul Abbey said about Thompson & Morgan:
Lavender
Good 50% Died
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Amy
Thompson & Morgan
12 months ago
Thank you Paul for your review. We are sorry to hear that several of your plants have not survived, we can see that you have been in contact with our customer service team direct but apologies for the disappointment caused. Kind Regards, Amy, Thompson & Morgan Customer Care
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Trusted Customer
1 year ago
Date of purchase: 02/13/2024
Good đź‘Ť
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Amy
Thompson & Morgan
12 months ago
Thank you for your 5* review. We try to provide the best possible service for all our customers and we are always delighted to receive such positive reviews. Kind Regards, Amy, Thompson & Morgan Customer Care
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LO
Lesley Overton
Herefordshire
1 year ago
Date of purchase: 05/28/2024
What Lesley Overton said about Thompson & Morgan:
Different courier needed??
The plants are excellent but the begonias never arrive all in one piece. I think they must get thrown about in transit.
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Megan
Thompson & Morgan
1 year ago
Hello Lesley. Thank you for taking the time to leave a review with us. I am sorry to hear of this. I have emailed you in regards to your order. Kind regards, Megs
LO
Lesley Overton
1 year ago
Many thanks for the refund which I was not expecting. I really wish that all the plants arrived in the same condition that you despatched them which would prevent the disappointment on both sides.
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Amy
Thompson & Morgan
12 months ago
We rely on our couriers to deliver our plants in the perfect condition that they were despatched in and it is disappointing when this does not happen. Kind Regards, Amy, Thompson & Morgan Customer Care
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Trusted Customer
1 year ago
Date of purchase: 06/05/2024
Always healthy plants
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Amy
Thompson & Morgan
12 months ago
Thank you for your 5* review. We try to ensure that our plants are delivered in the best possible condition and we appreciate your feedback. Kind Regards, Amy, Thompson & Morgan Customer Care
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Trusted Customer
1 year ago
Date of purchase: 06/05/2024
Lovely lavender
The plants were well packed and healthy. It amazes me that plants can be sent by post. The one thing I would say, is that they were dispatched quite a long time after they were ordered. That wasn't...

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Amy
Thompson & Morgan
12 months ago
Thank you for your review. We are delighted to hear that the plants were well packaged and in good condition for growing on. We allow our customers to pre-order their items to be sent out when they are the optimal condition for growing on but we appreciate your comments. Kind Regards, Amy, Thompson & Morgan Customer Care
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Trusted Customer
1 year ago
Date of purchase: 05/28/2024
T & M plants
packaging good. Time spent in transit not best.
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Hannah L
Thompson & Morgan
12 months ago
We are thrilled to hear you were pleased with the packaging of your order and take on board your valuable feedback on the time spent in transit. Your review has been great to read this afternoon, thank you. Kind regards, Hannah, Customer Care Team.
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Trusted Customer
1 year ago
Date of purchase: 04/26/2024
Fast efficient service. And delivery.
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Hannah L
Thompson & Morgan
12 months ago
We have absolutely loved reading your excellent review towards the fast efficient service you have received with your order. Our faces are full of smiles from your feedback, thank you! Kind regards, Hannah, Customer Care Team.
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Trusted Customer
1 year ago
Date of purchase: 05/28/2024
Said enough already!!!
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Hannah L
Thompson & Morgan
12 months ago
We are truly sorry for the issues you have encountered with your order this year and appreciate the disappointment and frustration this has caused. I can see our team has dealt with this for you however do thank you for your taking the time to leave feedback. Kind regards, Hannah, Customer Care Team
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Derek Leeks
beckenham
1 year ago
Date of purchase: 06/05/2024
What Derek Leeks said about Thompson & Morgan:
quick
very quick
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Hannah L
Thompson & Morgan
12 months ago
This is what we like to hear in a service review and so pleased you found this to be quick with your order. Thank you so much for sharing your wonderful feedback, Derek. Kind regards, Hannah, Customer Care Team.
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Carole Locke
Suffolk
1 year ago
Date of purchase: 04/10/2024
What Carole Locke said about Thompson & Morgan:
Happy with purchase
Delivered in time stated. Packaged well.
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Hannah L
Thompson & Morgan
12 months ago
Carole, we are thrilled to hear your were happy with your recent purchase and the delivery was in time along with the packaging being good. All aspects we work truly hard in achieving so thank you for your great review on this. Kind regards, Hannah, Customer Care Team
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About Thompson & Morgan
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.
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0333 400 0033
Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom
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About Thompson & Morgan
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.