Inspiring and empowering customers to read, learn, create and play
Service
3.5
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846
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1,612
ratings over the past year
Displaying all 269,282 reviews
Trusted Customer
Feefo Verified
27 days ago
very happy customer
I would thoroughly recommend ordering from here the books I received in very good condition good value for the money. Communication about my delivery was precisev
Donna Smith
The Works
23 days ago
Good afternoon,
Thank you for your feedback.
We are always very pleased to hear positive feedback from our customers.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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JoolzGee
Feefo Verified
GBR
27 days ago
What JoolzGee said about The Works:
Affordable Quality Crafting
Quality papercrafting items always in stock, prices great and fast postage
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Trusted Customer
Feefo Verified
27 days ago
Bring back click and collect / online store
The Works is a great store but the closing of the online store, especially click and collect, was very disappointing to see. I live 1.5 hours away from the closest works and used click and collect to...
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Trusted Customer
Feefo Verified
27 days ago
Brilliant service
I live quite a few lies away from the store that’s why I use the home delivery service they are brilliant what I order is delivered within a few days so I would recommend the works to anyone
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Trusted Customer
Feefo Verified
27 days ago
Good efficient
Very efficient and quick. I am sorry they have stopped on line shopping
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Trusted Customer
Feefo Verified
27 days ago
Everything went well
Everything went well. Easy to order and items arrived on time in good condition at a very reasonable price.
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Trusted Customer
Feefo Verified
27 days ago
Was brilliant on line able to get lots of books unable to do this know gone click and collect can’t get to shop very sad
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Trusted Customer
Feefo Verified
28 days ago
great place to shop
the people are always nice and smiling and also very helpful.
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Trusted Customer
Feefo Verified
28 days ago
Good Service!
The service was good although there was a missing item in my order it was dealt with promptly. Sad that I can no longer order online , I have mobility issues and not able to get around very much and...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.