How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Reviews

http://www.theworks.co.uk

GOOD

Inspiring and empowering customers to read, learn, create and play

Service

3.5

/5

5

4

3

2

1

846

123

80

108

455

1,612

ratings over the past year

Displaying all 269,282 reviews

Trusted Customer

Feefo Verified

22 days ago

Disappointing communication

Really disappointed with my last order. Given items were estimated to be delivered in ~4 days, I hadn't heard anything after 10. When I followed up I was told the courier had said the items were...

Cheryl Hughes

The Works

22 days ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We have passed your feedback to our couriers to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

0

SP

Susan Price

Feefo Verified

22 days ago

What Susan Price said about The Works:

All good

0

MM

Martin Mills

Feefo Verified

GBR

23 days ago

What Martin Mills said about The Works:

Great service as usual

excellent products. Good price. Well packed. Quick delivery

0

Trusted Customer

Feefo Verified

23 days ago

LED necklaces

was very happy with the service and products I received. I sure my grand kids will love

0

Trusted Customer

Feefo Verified

23 days ago

0

Trusted Customer

Feefo Verified

23 days ago

No problems at all...

I ordered a puzzle roll on click and collect. Easy to order. I was informed when it was ready to collect and picked it up from the Southside shopping centre store. No problems at all.

0

GS

Glenn Sealey

Feefo Verified

GBR

23 days ago

What Glenn Sealey said about The Works:

Good shopping Experience

Friendly staff in shops, always helpful. Good deals on offer.

0

VT

Victoria Taylor

Feefo Verified

23 days ago

0

VM

Valerie Malik

Feefo Verified

GBR

23 days ago

What Valerie Malik said about The Works:

Good value for money

Received Easter bonnets in good time and really good value for money!!!

0

Trusted Customer

Feefo Verified

23 days ago

The big draw back is they no longer provide an online service .

0

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo