How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-works | Feefo

Trusted Customer

Feefo Verified

23 days ago

Great value

Always value for money. Speedy delivery.Products always arrive in good condition

0

MA

Marcia

Feefo Verified

GBR

23 days ago

What Marcia said about The Works:

Quick Service but…

Very good, fast delivery but I am disappointed that my local Basingstoke store had the item in just once, never to be seen again! This means I had to pay postage of £3 for a £3 item!!! Works, you...

0

VW

Vicki Wood

Feefo Verified

23 days ago

What Vicki Wood said about The Works:

Items weren't received

Donna Smith

The Works

23 days ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

0

Trusted Customer

Feefo Verified

23 days ago

Lost package… No communication

The thing is I didn’t receive any service… I ordered my package on the 13th march , i heard nothing for two weeks. I posted an enquiry on the website on the 25th of march and got told it would arrive...

Donna Smith

The Works

23 days ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Trusted Customer

Feefo Verified

23 days ago

Great Service

Quick delivery, no problems with purchasing, can’t asked for more.

0

JD

Josh Dear

Feefo Verified

25 days ago

What Josh Dear said about The Works:

Brilliant standout display shop !

The works is sooooo brilliant in artwork and service. Very good staff as well as helpful. Very neatly displayed shop.

0

JT

Jennifer Taylor

Feefo Verified

ARE

25 days ago

What Jennifer Taylor said about The Works:

Great prices and service

Service was excellent. It's such a shame that they didn't deliver any more as I will no longer have access to ordering items

0

Trusted Customer

Feefo Verified

26 days ago

Online shop

Good customer service Ordered online Product came before the date ordered Price was reasonable Will recommend this shop

0

Trusted Customer

Feefo Verified

26 days ago

Value for money

Quick service, well packaged, value for money.

0

Trusted Customer

Feefo Verified

27 days ago

Exvelkent service

Quick delivery and the ordering process was great i tend to order online from works has you get better choice and offers

0