Suttons Reviews

Thank you for your review. Due to items being ready at different times they will be despatched separately but you only pay one postage cost. We apologise if this has caused any issues and we appreciate your comments. Kind Regards, Suttons

Thank you for your review. We are sorry that you were unable to track your order, we were pleased that your order arrived in good time but we apologise for any inconvenience this may have caused. Kind Regards, Suttons

Thank you for your review. We are sorry for the problems with your potato order. We can see that your original order was despatched and unfortunately when you contacted us and we were able to track your order we could see that your order was lost in transit. We have arranged for some replacements to be sent out to you and unfortunately the lead time on potatoes is around 3 weeks and we apologise that there was confusion with the information provided. The advisor responding to your email was advising you of the despatch date of your replacement order and we sincerely apologise if this came across the wrong way. Kind Regards, Suttons

Thank you for your review. We are sorry to hear that the courier initially delivered to the incorrect address, we are pleased to hear that this was improved and we appreciate your positive feedback. Kind Regards, Suttons

Thank you for your review. We are pleased to hear that you are happy with the service that you have received. We are sorry to hear that you were frustrated with the change of despatch dates, unfortunately live products do sometimes take longer to get to their optimal condition for growing on which can cause some delays and we can only apologise for this. Kind Regards, Suttons

Thank you for your review. We are sorry to hear that you were disappointed with the quality of the plants received, this is not the standard that we would expect our customers to receive and we can only apologise. If you do ever have concerns with the condition of the plants received you can always contact our Customer Service Team direct who will try and resolve any issues for you. Kind Regards, Suttons

Thank you for your review. We are delighted that you are pleased with the quality of product received, we appreciate your great feedback. Kind Regards, Suttons

Thank you for your wonderful review. It is great to hear that you are happy with your order. It is always good to hear positive reviews, and we pride ourselves in making sure your order arrives as quickly as possible and in good condition. Kind Regards, Suttons

Thank you for your review. We are sorry to hear that you were disappointed with the white poinsettia received and that it did not come in the pot as advertised. We have emailed you directly to resolve this for you and we can only apologise for the inconvenience caused. Kind Regards, Suttons

Thank you for your review. We sincerely apologise that you had several problems with your orders and that it took us some time to get this resolved. We will pass on your feedback and apologise for any disappointment caused. Kind Regards, Suttons