How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Suttons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 23,766 reviews

Kathryn Hobbs

Feefo Verified

4 years ago

What Kathryn Hobbs said about Suttons:

Don't believe the banner claimson despatch times!

Bulbs banner advertised, 72 hours despatch, did not leave SUTTON'S for more than a week, and were not delivered for nearly three. Understandably, Christmas, covid and lack of drivers will have had...

Amy

Suttons

4 years ago

Thank you for your review. We apologise that there was some unexpected delays with our bulb despatch and for any inconvenience this may have caused. We can see that replacements have been arranged and we can only apologise for any disappointment caused. Kind Regards, Suttons

Product reviews

Date of purchase: 12/30/2021

Trusted Customer

Feefo Verified

4 years ago

Lovely Christmas tree

Easy online service to use. Kept up to date with my goods. Would use again..

Megan

Suttons

4 years ago

Thank you for the 5 star review of your order and our service. We do appreciate you taking the time to leave your comments and we look forward to hearing from you again soon.

Product reviews

Date of purchase: 12/15/2021

David Maggs

Feefo Verified

4 years ago

What David Maggs said about Suttons:

Let down by non-delivery of fruit trees

No problems with Suttons Products - hopeless delivery - 3 plum trees were logged as delivered but never arrived, so order abandoned and refund issued. Agapanthus have arrived successfully but still...

Amy

Suttons

4 years ago

Thank you for your review. We are pleased to hear that you have been happy with the products but sincerely apologise that you have had a lot of problems with the delivery of your orders. We appreciate your feedback and we are sorry for the inconvenience caused. Kind Regards, Suttons

Product reviews

Date of purchase: 12/30/2021

John Bigland

Feefo Verified

4 years ago

What John Bigland said about Suttons:

Very good value

Very pleased with selection of bulbs at excellent price. Good packaging of bulbs and simple identification. Good selection.

Megan

Suttons

4 years ago

Wonderful to hear you are happy with the product you have received, we are grateful for the time you have taken to share your review.

Product reviews

Date of purchase: 12/30/2021

Liz Sackett

Feefo Verified

4 years ago

What Liz Sackett said about Suttons:

Easy to order and delivery in time for Christmas

Amy

Suttons

4 years ago

Thank you for your wonderful review. We appreciate your positive feedback and we are pleased to hear that you received your order on time and you found the whole process easy. Kind Regards, Suttons

Product reviews

Date of purchase: 12/23/2021

Linda Tommason

Feefo Verified

4 years ago

What Linda Tommason said about Suttons:

Healthy plants.

I have used Sutton’s to purchase plants as gifts, they arrive well protected in sturdy packaging and very quickly with their chosen distributor. The plants are really healthy.

Amy

Suttons

4 years ago

Thank you for your wonderful review. It is great to hear that you are happy with your order. It is always good to hear positive reviews, and we pride ourselves in making sure your order arrives as quickly as possible and in good condition. Kind Regards, Suttons

Product reviews

Date of purchase: 12/21/2021

Trusted Customer

Feefo Verified

4 years ago

Excellent service

Amy

Suttons

4 years ago

Thank you for your review. We are pleased to hear your are happy with the service received. Kind Regards, Suttons

Product reviews

Date of purchase: 12/30/2021

Trusted Customer

Feefo Verified

4 years ago

Bulbs

The order took much longer to arrive than expected, and when it did arrive some of the bulbs ordered were mouldy. I have purchased plants from Suttons before and they arrived damaged, so I had...

Amy

Suttons

4 years ago

Thank you for your review. We apologise for the delay with your order, unfortunately some of our bulb orders did take longer to be despatched than we were originally anticipating and we can only apologise for this. We are sorry to hear that some of the bulbs arrived mouldy, we are pleased to hear that our Customer Service Team were able to resolve this for you but apologise for any disappointment caused. Kind Regards, Suttons

Product reviews

Date of purchase: 12/30/2021

Christine Plumb

Feefo Verified

4 years ago

What Christine Plumb said about Suttons:

Excellent choice for Christmas delivery

Amy

Suttons

4 years ago

Thank you for your review! We are pleased to hear that you were delighted with your order. Kind Regards, Suttons

Product reviews

Date of purchase: 12/20/2021

Trusted Customer

Feefo Verified

4 years ago

All looked good an arrived in a timely manner

Cheaper than other suppliers and good quality

Amy

Suttons

4 years ago

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. Kind Regards, Suttons

Product reviews

Date of purchase: 12/30/2021

Not received a review invite?

Broccoli Sprouting Summer Purple - Seeds

View all media (7)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Suttons Reviews

Tulip White and Muscari Blue MixMore reviews of this product (8)View product websiteHow can I tell? They are not grown yet

Tulip Big GiantMore reviews of this product (10)View product websiteHow can I tell? They are not grown yet

Amaryllis CollectionMore reviews of this product (60)View product websiteHow can I tell? They are not grown yet

Hydrangea pan Vanille-FraiseMore reviews of this product (8)View product websiteHow can I tell? They are not grown yet

Tulip Florists Treat Mixed BulbsMore reviews of this product (20)View product websiteHow can I tell? They are not grown yet

Daffodil Rainbow Butterflies Mixed BulbsMore reviews of this product (18)View product websiteHow can I tell? They are not grown yet

Daffodil Jonquilla SundiscMore reviews of this product (8)View product websiteHow can I tell? They are not grown yet

Garlic Softneck Bulbs - Maddock WightMore reviews of this product (11)View product websiteHow can I tell? They are not grown yet

100 Days of Flowering CollectionMore reviews of this product (11)View product websiteThey are sound bulbs as far as I can see. Cannot rate performance of yet to grow plants

Ipheion MixMore reviews of this product (31)View product websiteHow can I tell? They are not grown yet

Amaryllis Lemon StarMore reviews of this product (11)View product websiteHow can I tell? They are not grown yet

Amaryllis Minerva 1 BulbMore reviews of this product (11)View product websiteHow can I tell? They are not grown yet

Potted Christmas Tree - Picea Perfecta - GiftMore reviews of this product (6)View product websiteArrived in very good condition, and a lovely shape. Very pleased with my purchase.

Agapanthus Plants - Blue and White CollectionMore reviews of this product (150)View product websiteReceived - hooray - looking forward to them flowering

Fruit Plum Mini Tree Black AmberMore reviews of this product (9)View product websiteNever received - very dissapointed

Pear Tree - Beurre HardyMore reviews of this product (1)View product websiteNever received - very dissapointed

Apple Tree - Lord LambourneMore reviews of this product (1)View product websiteNever received - very dissapointed

Spring Bulb BonanzaMore reviews of this product (13)View product website

Long-lasting Hibiscus Festive Flair - GiftMore reviews of this product (6)View product websiteBeautiful plant in excellent condition, well packaged

Mahonia eur Plant - Soft CaressMore reviews of this product (7)View product websiteThe Mahonia was really healthy, although not very big, and it was the perfect gift for my gardener friend.

Spring Bulb BonanzaMore reviews of this product (13)View product website

Iris Metallic Mixture 50 BulbsMore reviews of this product (32)View product website

Tulip Pink FountainMore reviews of this product (5)View product websiteSome of the bulbs were mouldy.

Allium Big Impact MixedMore reviews of this product (30)View product website

Anemone St BrigidMore reviews of this product (21)View product website

Allium Graceful BeautyMore reviews of this product (30)View product websiteA few of the bulbs were soft.

Ipheion MixMore reviews of this product (31)View product website

Amaryllis Dancing QueenMore reviews of this product (13)View product website

Tulip Everlasting Mixed Perennial BulbsMore reviews of this product (66)View product websiteBulbs were all mouldy....

Amaryllis Minerva 1 BulbMore reviews of this product (11)View product websiteBulb was soft. Bulb was soft.

Amaryllis pot with LED lights - GiftMore reviews of this product (7)View product website

Spring Bulb BonanzaMore reviews of this product (13)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?