SME Inc. USA Reviews

YAY! Thank you for the 5 stars! We truly appreciate you taking a moment to share your experience with SME. We’re so glad to hear everything arrived quickly and that our team was able to keep things prompt and smooth for you -- that’s always our top priority. Have a great day today, and we look forward to serving you again soon. :)

Thank you so much for your kind feedback, and thank you for taking a moment to share your experience. It means a lot to our team to hear that you’ve found us helpful and easy to work with – we do our best to support our clients however we can. If there's anything we can do to better serve you, please don't hesitate to reach out to me directly. It would be me pleasure to assist. Thanks again, enjoy your day! - Pamela Rouen pam@smeincusa.com 800-538-4675 x1055

Hello Jennifer, thank you for your order and for sharing your feedback. We understand how frustrating it can be when you’re expecting a product quickly, especially when it’s needed ahead of a procedure. This particular item ships directly from the manufacturer, and in those cases we must follow the manufacturer’s shipping policies. Unfortunately, some direct-ship items are not eligible for expedited shipping even though expedited options may appear during checkout. Our team prioritized your order and followed up with the manufacturer multiple times to help ensure it shipped as quickly as possible. I also confirmed that the expedited shipping charge was removed prior to invoicing, so you were not charged for shipping on this order. We truly appreciate your feedback and your business. If you ever need assistance confirming shipping timelines before placing an order, our team would be happy to help. Pamela Rouen pam@smeincusa.com 800-538-4675