SME Inc. USA Reviews

Thank you so much for your 5-star review! We truly appreciate you taking a moment to share your experience. We love to hear that our inventory and pleasant support stood out to you. Our crew strives to be helpful, responsive, and easy to work with... so this feedback really means a lot to us! We’re grateful for your business, and look forward to serving you again soon!

Short ’n sweet! We’re so glad to hear our prompt service stood out, as that’s always a top priority for our team. We truly appreciate you taking a moment to share your experience. Thank you for your business, and we look forward to serving you again soon.

Thank you so much for your kind words and for your continued trust over the years. We truly appreciate you taking the time to share your experience... especially after 20 years of partnership! It's encouraging for our team to hear that our service, product quality, and responsiveness have remained consistent for you over all this time. That’s exactly what we strive to deliver every day. We’re incredibly grateful for our longstanding relationship, and are proud to help fuel your success. Thank you for being part of the SME family! <3

Wow, thank you so much for your 5-star review! We know you've got a packed day every day, so we truly appreciate you carving out a moment to share your experience. :) We're so glad to hear that everything arrived exactly as needed and that our lightning-fast service + delivery stood out to you -- that is our top priority here at SME. We’re grateful for your business, and look forward to serving you again soon.

Thank you so much for your kind and thoughtful feedback. We know it takes time to share an experience like this --especially in such detail -- and that certainly doesn't go unnoticed by our team. It means a great deal to our entire crew here at SME to hear that our proactive approach, attention to detail, and commitment to finding the right solutions for your clinic really made a difference. That is exactly what we strive for every day. We’re incredibly grateful for your trust and partnership. Thank you again for taking the time to share your experience!

Hello, Rafe. Thank you for your order and for taking the time to share your feedback. Because acupuncture needles are regulated medical devices, federal law requires us to verify practitioner credentials before we can ship them. When an order for needles is placed through a retail or guest account — especially when shipping to a residential address — our team must obtain documentation confirming licensure or dry needling certification before releasing the order. Our client support team reached out shortly after your order was placed to request this documentation. Once the appropriate credentials were received on March 12th, the order was immediately released to our warehouse and shipped the same day. We understand that waiting for an order can be frustrating, and we appreciate your patience while we completed the required verification process. These safeguards help ensure that restricted medical products are distributed only to qualified practitioners, in accordance with federal and state regulations. If you have any questions about your account or need assistance with future orders, please feel free to reach out to me directly. I would be happy to help. Pamela Rouen pam@smeincusa.com 800-538-4675

Thank you so much for your thoughtful feedback! We understand how valuable your time is, and we are truly grateful for you taking a moment to share your experience. It means a lot to hear that our responsiveness, product selection, and timely delivery made a difference for you. Creating a streamlined, reliable experience is always our P1 goal. We look forward to serving you again in the near future!

Oh my goodness, thank you so much for your kind words! You’re making us blush -- we think you’re pretty fabulous, too!! :) We truly appreciate you taking a moment to share your experience. It means a lot to our team to hear that we were able to help with your ordering and speedy shipping. Thank you for your business, and we look forward to serving you again soon.

Thank you so much for the 5-star review! We’re grateful for the opportunity to work with 5-star clients like you. We truly appreciate you taking a moment to share your feedback... it means a great deal to our team to know that our client support and product selection not only met but exceeded your expectations. We look forward to serving you again soon.

Thank you for your 5-star review! We’ll take “Excellent” any day! :) We truly appreciate you taking a moment to share your experience. It means a lot to our crew here at SME, and we’re grateful for your continued business!