SME Inc. USA Reviews

Thank you for your feedback and for taking the time to share your experience with us. We’re glad to hear that, overall, you’ve found our service to be good. After reviewing your account history internally, we were able to identify two order-picking errors that occurred within a short span during March 2026. Outside of those instances, it appears that your orders over the past couple of years have otherwise been fulfilled successfully. We also were not able to locate any reported cases related to spilled liquids or damaged shipments. If liquid products ever do arrive damaged or leaking in transit, we absolutely encourage you to report it through your online account or directly to our Client Support team via phone 800-538-4675 or email OrderNow@smeincusa.com. Our crew is always happy to jump in quickly with replacement shipments and handle any carrier claims on the backend to help make things right as fast as possible. We know there are plenty of options out there, and we truly appreciate the opportunity to serve your clinic. Thank you again for your business and feedback – it helps us continue improving every day.

Short ’n sweet!! We’re so glad to hear everything was great! That’s exactly what we aim for every time. We know there are plenty of options out there, and we’re honored you chose SME. We look forward to serving you again soon! Thank you!

Hi Joy!! Thank you so much for your 5-star review and for your quick “Making it easy” summary – we love that! We truly appreciate you taking a moment to share your experience. So glad to hear the ordering process was easy and that your delivery arrived right on time – that’s always the goal around here. It’s great to hear you’ve had consistently positive experiences with us. We know there are plenty of options out there, and we’re honored every time you choose SME. We look forward to serving you again soon!

In a world full of bots and Ai integrations, isn't it so refreshing to connect with real people?! :) We’re so glad that stood out to you, as it's something we care about a lot. We know there are plenty of options out there, and we’re honored you chose SME. Thank you for your 5-star review, and we look forward to serving you again soon!

Thank you so much for your 5-star review! We truly appreciate you taking a moment to share your experience. We love to hear that our inventory and pleasant support stood out to you. Our crew strives to be helpful, responsive, and easy to work with... so this feedback really means a lot to us! We’re grateful for your business, and look forward to serving you again soon!

Short ’n sweet! We’re so glad to hear our prompt service stood out, as that’s always a top priority for our team. We truly appreciate you taking a moment to share your experience. Thank you for your business, and we look forward to serving you again soon.

Thank you so much for your kind words and for your continued trust over the years. We truly appreciate you taking the time to share your experience... especially after 20 years of partnership! It's encouraging for our team to hear that our service, product quality, and responsiveness have remained consistent for you over all this time. That’s exactly what we strive to deliver every day. We’re incredibly grateful for our longstanding relationship, and are proud to help fuel your success. Thank you for being part of the SME family! <3

Wow, thank you so much for your 5-star review! We know you've got a packed day every day, so we truly appreciate you carving out a moment to share your experience. :) We're so glad to hear that everything arrived exactly as needed and that our lightning-fast service + delivery stood out to you -- that is our top priority here at SME. We’re grateful for your business, and look forward to serving you again soon.

Thank you so much for your kind and thoughtful feedback. We know it takes time to share an experience like this --especially in such detail -- and that certainly doesn't go unnoticed by our team. It means a great deal to our entire crew here at SME to hear that our proactive approach, attention to detail, and commitment to finding the right solutions for your clinic really made a difference. That is exactly what we strive for every day. We’re incredibly grateful for your trust and partnership. Thank you again for taking the time to share your experience!