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Sephora Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 179,985 reviews

Mary Tunnicliffe

Feefo Verified

GBR

7 hours ago

What Mary Tunnicliffe said about Sephora:

Good choice and prices

Quick online service/ delivery

Virginia Challis

Feefo Verified

7 hours ago

What Virginia Challis said about Sephora:

Blusher

Great website and so easy to order. Product arrived quickly and is of a good quality. Blusher lasts all day and is a lovely colour

Maya Zorkot

Feefo Verified

GBR

8 hours ago

Emma

Feefo Verified

GBR

10 hours ago

What Emma said about Sephora:

Highly recommended

I had a query regarding a delivery that hadn’t arrived, I contacted Sephora and they replied the same day, my order arrived 2 days later. I also had another query regarding my 2x Brands You Love as...

Trusted Customer

Feefo Verified

11 hours ago

Perfect Online Experience

Excellent Online Experience.

Trusted Customer

Feefo Verified

18 hours ago

Perfect

Service was perfect, regular updates regarding delivery, all items securely packaged.

Trusted Customer

Feefo Verified

1 day ago

Trusted Customer

Feefo Verified

1 day ago

Paid but no parcel

Never received my parcel.. it’s been over 3 weeks and my parcel has not arrived whatsoever.

Vanessa

Sephora

1 day ago

Hi, Thank you for your feedback. We are sorry to hear your parcel has not been received. We will be in contact via email regarding the status of your order and a resolution. Once again we apologise for the inconvenience caused. Kind Regards, Sephora UK Customer Care Team

Rosexpress Bernard

Feefo Verified

2 days ago

What Rosexpress Bernard said about Sephora:

Excellent

Claire Vaughan

Feefo Verified

GBR

2 days ago

What Claire Vaughan said about Sephora:

A general 'couldn't care less' attitude.

My order was lost during delivery and when asked if I wanted it re‐sent, Sephora failed to let me know that half of the items were no longer available until afterwards. The gwp was also no longer...

Rebecca

Sephora

2 days ago

Hello, Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you experienced with your recent orders. We understand that your initial feedback regarding the lost delivery and product availability issues was escalated to our senior team. We are pleased to confirm that a full refund was issued for the replacement order, and a goodwill gesture was arranged to compensate for the inconvenience. We regret that the process was not as smooth as it should have been, and we appreciate your patience as we worked to resolve this matter. We value your business and hope to provide you with a much-improved experience in the future. Sincerely, The Sephora Team

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