Hello,
I wanted to express my sincere gratitude for your feedback and for allowing us the opportunity to address and resolve the issue you encountered with your recent purchase.
We truly apologize for the oversight regarding the original packaging of the product. Your satisfaction is paramount to us, and it's regrettable that we didn't meet your expectations in this aspect. However, I'm glad to hear that the partial refund provided was able to meet your satisfaction.
Please accept our heartfelt apologies once again for any inconvenience caused. Your experience matters to us, and we are committed to improving our processes to ensure a better service for you and all our customers.
Sincerely,
Beth C.
Customer Service Manager