Primrose Reviews

Thanks for your review. So sorry about the delay on this product. Sometimes if items are coming across the sea delivery dates can change. Fortunately this doesn't happen often. Kind Regards Judith Customer Service Manager

Thanks for your review. Kind Regards Judith Customer Service Manager

Thanks for your review. This product has been a best seller for us through 2012. The fish love to play with the bubbles in the water. Sorry to hear yours stopped working. I see you asked for a refund instead of a replacement. Kind Regards Judith Customer Service Manager

Thanks for your review. We do sometimes have a bit of a delay with Fermob furniture during the summer period. We do say on our site:- "This usually means around a four- five week wait for orders placed early in the season (Jan - May). Later in the season this lead time can be longer". I see you got your delivery in the middle of June. Please accept our apologies for the delay. Kind Regards Judith Customer Service Manager

Thanks for your review. Sorry to hear about the problems you had with delivery. Your comments are noted and the packaging will be improved with the next batch we order. Kind Regards Judith Customer Service Manager