Good Morning
Thanks for your review.
This particular product does have a money back guarantee on it because it is such a popular product, however can I make a couple of suggestions? Please remove all food stuffs including any traps. That will allow the unit to work more effectively. If you still find you are having problems we would be happy to send you a new unit.
Kind Regards
Judith
Customer Service Manager
Good Afternoon
Thanks for your review.
Further to our email conversation, unfortunately as the product has been disposed of we are not able to help on this occasion.
However, I have passed your comments onto our Buyer of this particular product so he can check the batch in the warehouse.
Kind Regards
Judith
Customer Service Manager
judith@primrose.co.uk
Good Afternoon
Thanks for your comments.
Further to your conversation with Tracey this has now been resolved.
Kind Regards
Judith
Customer Service Manager
Product reviews
Date of purchase: 08/05/2012
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We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.