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Primrose Reviews

Displaying all 96,527 reviews

Trusted Customer

Feefo Verified

3 months ago

fast and efficient

helpful customer service when a product was damaged in transit

primrose-uk

Primrose

3 months ago

Thank you for your feedback – I’m glad our customer service team could help quickly with the item damaged in transit, and we appreciate you taking the time to let us know.

Product reviews

Date of purchase: 06/28/2026

Trusted Customer

Feefo Verified

3 months ago

Very mixed experience

Good original delivery times, generally well packed though one had been previously taped and had come undone. Very good customer services with speedy replacement of article which arrived with parts...

primrose-uk

Primrose

3 months ago

Thanks for taking the time to share such detailed feedback – it’s never easy to hear we’ve disappointed a customer, but your comments about packaging and treated timber will help us improve, so thank you. If you’d like us to look into your specific order, please email us at info@primrose.co.uk.

Product reviews

Date of purchase: 06/28/2026

Jennifer Bohill

Feefo Verified

GBR

3 months ago

What Jennifer Bohill said about Primrose:

Primrose were quick at responding

primrose-uk

Primrose

3 months ago

Thanks for your review, Jennifer – we’re really pleased to hear our team responded quickly.

Product reviews

Date of purchase: 06/28/2026

Megan Elizabeth Wilkinson

Feefo Verified

GBR

3 months ago

What Megan Elizabeth Wilkinson said about Primrose:

Durable

Efficient delivery, no issues

primrose-uk

Primrose

3 months ago

Thank you, Megan – we’re really pleased to hear everything arrived efficiently and without any issues. 😊

Product reviews

Date of purchase: 04/11/2026

John Allan

Feefo Verified

GBR

3 months ago

What John Allan said about Primrose:

Welcome summer shade

Easy to usd website, prompt delivery at a good price. Would use again

primrose-uk

Primrose

3 months ago

Thanks, John! I’m really pleased you found the website easy to use and your order arrived promptly at a good price – we look forward to helping you again.

Product reviews

Date of purchase: 06/27/2026

Trevor Jackson

Feefo Verified

GBR

3 months ago

What Trevor Jackson said about Primrose:

Bit slow and coms not quick enough

primrose-uk

Primrose

3 months ago

Thanks for sharing your experience, Trevor. It’s disappointing to hear we’ve let ourselves down on speed and communication, but your feedback will help us improve.

Product reviews

Date of purchase: 06/27/2026

Trusted Customer

Feefo Verified

3 months ago

This works

Great

primrose-uk

Primrose

3 months ago

Thank you for your feedback, we’re really pleased to hear it worked well for you.

Product reviews

Date of purchase: 06/13/2026

Vanessa Coates

Feefo Verified

3 months ago

What Vanessa Coates said about Primrose:

Disapponted

I had to chase when no delivery was going to be mafe

primrose-uk

Primrose

3 months ago

I’m really sorry your delivery didn’t arrive as expected and that you had to chase us. We’ll use your feedback to improve our service so this doesn’t happen again.

Date of purchase: 06/27/2026

Gill Watson

Feefo Verified

3 months ago

What Gill Watson said about Primrose:

We paid for a Saturday delivery but only part of the order arrived. I sent a message to Primrose but did not receive a response. I called and spoke to customer service who said they would look into...

primrose-uk

Primrose

3 months ago

Hi Gill, I’m really sorry for the poor service and the frustration this has caused. We’d like to sort this out for you – please email your details to info@primrose.co.uk, referencing this review, and we’ll look into your delivery and refund as a priority.

Product reviews

Date of purchase: 06/26/2026

Trusted Customer

Feefo Verified

3 months ago

5 Star Service

5 star service, it was a large hazel hurdle and was delivered quickly and undamaged

primrose-uk

Primrose

3 months ago

Thank you for your 5-star review – we’re delighted your hazel hurdle arrived quickly and in perfect condition!

Product reviews

Date of purchase: 06/26/2026

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