I didn't receive a confirmation of order so needed to contact customer service.... the lady was helpful and ensured I received the confirmation of order
primrose-uk
Primrose
2 months ago
Thank you for sharing this – I’m glad our customer service team were able to help and get your order confirmation through to you.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks for your feedback, and I’m sorry the assembly process and light design weren’t what you expected. We try to make this clear in the product information, but we clearly fell short for you – please email us with your order details so we can look into this and see how we can help.
Great company, extensive range of garden products and plants, easy to navigate website, quick delivery, good prices
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback, Mr Williams – we’re delighted you’re happy with our range, prices and service! We really appreciate you taking the time to share this.
Product reviews
primrose-uk
Primrose
2 months ago
Thank you so much for your review, Mr Williams – we're delighted to hear you're pleased with the quality, sharpness and value of the trowel and sheath.
Thank you for your feedback and for highlighting our service and delivery. We’re sorry the product quality disappointed you; please email us with more details so we can look into this and improve.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks for your review, and I’m sorry the scarer has stopped working properly; we appreciate you trying new batteries, and I’d recommend contacting our customer service team with your order details so we can troubleshoot further or arrange a suitable solution.
Service was excellent but product very disappointing.
primrose-uk
Primrose
2 months ago
Thanks Julie for taking the time to share this. It’s never easy to hear we’ve disappointed a customer, but your feedback will help us improve, so thank you.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks, Julie – we’re really sorry the product kept failing, but appreciate you recognising how quickly the replacements were sent. Your feedback is very helpful, and we’ll pass this on to improve the product quality.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.