Delivery took longer than expected, wouldn't buy again from primrose almost cancelled the order because of lengthy delivery time, especially when the items were in stock according to their website,...
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primrose-uk
Primrose
2 months ago
Thanks Patricia for taking the time to share this. We try hard to get deliveries right but clearly let you down here, and I’m really sorry for the frustration this caused.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks for your feedback, Patricia – I’m glad you like the look of it, and I’m sorry the solar performance hasn’t met your expectations; I’ll pass this on to our product team for review. If you’d like us to check your specific unit, please email us with your order details so we can help further.
primrose-uk
Primrose
2 months ago
Thanks for your feedback, Patricia – I hope it works really well for you over winter, and if you have any issues when you start using it, please let us know.
Primrose always gives excellent, prompt and professional service, have bought from this company for several years and always satisfied with their service.
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback and for shopping with us over the years, Hilary – we really appreciate your loyalty and are delighted you’ve consistently been happy with our service. 🌿
Product reviews
primrose-uk
Primrose
2 months ago
Thanks for sharing this, Hilary. It sounds frustrating having to clean the feature so often; we really appreciate your honest feedback and will use it to improve, and if you’d like us to look into your order or suggest alternatives, please email our customer care team with your details.
Ordered, and then received within 3 days. Well packed which enabled it to arrive in perfect condition.
primrose-uk
Primrose
2 months ago
Thank you so much for the lovely feedback, Robert – we’re delighted you’re happy with your water feature and the quick, safe delivery. 🌿💧
Product reviews
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely review, Robert – we're delighted to hear the water feature has become such a relaxing focal point in your garden and is being enjoyed by all your visitors.
Great service came quickly well packed
As usual
love the fact the plastic it’s wrapped in goes inside to protect the planter from the compost
I just roll the top up and pushing up under the lip...
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primrose-uk
Primrose
2 months ago
Thanks, Josephine – we’re so pleased you’re happy with the planters and our packing, and that you’ve found such a clever way to reuse the plastic liner! 🌱
Product reviews
primrose-uk
Primrose
2 months ago
Thanks so much for your lovely review, Josephine – it’s great to hear how long your planters have lasted and that the new ones are showing off your flowers so well! 😊
Thanks, Linda – I’m glad you’re enjoying it, and I’m sorry the delivery company let things down a bit. Your feedback really helps us review our couriers.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks for your review, Linda. Sorry to hear about the water stopping and starting – that doesn’t sound ideal; please contact our customer care team with your order details so we can troubleshoot this properly for you.
As I said a very lovely lady called Kate was very helpful and arranged for a new fountain to be sent out to us, and was very helpful.
primrose-uk
Primrose
2 months ago
Thank you for sharing this – it’s lovely to hear Kate was so helpful and that a new fountain was arranged for you. We really appreciate your feedback and will make sure your kind words are passed on to her.
Product reviews
primrose-uk
Primrose
2 months ago
Thank you for sharing this lovely feedback – we’re delighted you’re happy with the replacement and the help you received from Kate. 😊
First class customer service! Best I've ever experienced!
primrose-uk
Primrose
2 months ago
That’s a fantastic review, thank you so much! Here at Primrose we work hard to give great service, and feedback like this really makes a difference.
Product reviews
primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback – we’re delighted you’re enjoying the look, sturdy build and water flow, and that the lights make it special at night too.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.