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Primrose Reviews | Customer Service Reviews for https://www.feefo.com/reviews/primrose-uk | Feefo

Displaying all 95,814 reviews

Trusted Customer

Feefo Verified

1 day ago

Avoid this company

They do not offer any service once they have your money they ignore all attempts to contact them

primrose-uk

Primrose

1 day ago

We’re very sorry to hear about your experience and that you’ve not had a response so far. We do take customer support seriously and appreciate you sharing this feedback so we can improve. - If you can share a ticket number with us, or reach out to the team at https://www.primrose.co.uk/contact-us/

Product reviews

Date of purchase: 04/30/2026

Trusted Customer

Feefo Verified

1 day ago

Looks lovely

Arrived promptly and we’ll wrapped.

primrose-uk

Primrose

1 day ago

Thank you for your lovely feedback – we’re delighted your order arrived quickly and well wrapped!

Product reviews

Date of purchase: 05/04/2026

Carys Ashman

Feefo Verified

GBR

2 days ago

What Carys Ashman said about Primrose:

Table and 4 chairs

Excellent service from Primrose. Very prompt delivery and good communication. We're very pleased with our new table and chairs, just waiting for the sun now! I would highly recommend Primrose and...

primrose-uk

Primrose

1 day ago

Thank you so much, Carys – we’re delighted you’re pleased with your new table and chairs and that everything arrived so promptly. 🌤️ We really appreciate the recommendation and look forward to helping you again when the sun comes out!

Product reviews

Date of purchase: 05/04/2026

Trusted Customer

Feefo Verified

2 days ago

Strulch

Easy to order and prompt delivery.

primrose-uk

Primrose

1 day ago

Thank you for your lovely feedback – we’re delighted to hear Strulch was easy to order and arrived promptly.

Product reviews

Date of purchase: 04/20/2026

STUART WILLIAMS

Feefo Verified

GBR

2 days ago

What STUART WILLIAMS said about Primrose:

A pity they didn't take the pallet away. All else fantastic.

primrose-uk

Primrose

1 day ago

Thanks for the lovely feedback, Stuart! Due to the size and weight we can’t always take pallets away, but I’m really pleased to hear everything else was fantastic.

Product reviews

Date of purchase: 04/20/2026

Mr Richard Dow

Feefo Verified

GBR

2 days ago

What Mr Richard Dow said about Primrose:

All good

Happy with the service I received, I haven't installed my purchases yet so can't really say much more.

primrose-uk

Primrose

1 day ago

Thanks for your feedback, Mr Dow – we’re pleased you’re happy with the service so far, and we hope everything goes smoothly when you come to install your items.

Product reviews

Date of purchase: 05/04/2026

Michael Hornsby

Feefo Verified

2 days ago

What Michael Hornsby said about Primrose:

I wouldn’t bother

They couldn’t care less

primrose-uk

Primrose

1 day ago

I’m really sorry you feel this way, Michael. We clearly haven’t met your expectations, and we do care about putting things right—please email our customer service team with your order details so we can look into this for you.

Product reviews

Date of purchase: 05/04/2026

Alvin F

Feefo Verified

GBR

2 days ago

What Alvin F said about Primrose:

Glad to have found Primrose ...

Quick delivery and site was easy to navigate.

primrose-uk

Primrose

2 days ago

Thank you, Alvin – we’re really pleased you found the site easy to use and that your order arrived quickly. 🌿

Product reviews

Date of purchase: 04/06/2026

Trusted Customer

Feefo Verified

3 days ago

Sun shades.

I have purchased from primrose before a retractable awning last time this year the sun shade, on both purchases have been competitively priced, and good quality goods arrived on time undamaged, can...

primrose-uk

Primrose

2 days ago

Thank you so much for your continued support and recommendation – we’re delighted you’ve been happy with both your awning and sun shade, as well as our prices and delivery. 😊 We really look forward to helping you again in future.

Product reviews

Date of purchase: 04/13/2026

Trusted Customer

Feefo Verified

4 days ago

Quick delivery and we'll packaged.

primrose-uk

Primrose

2 days ago

Thank you for your lovely feedback – we’re delighted your order arrived quickly and well packaged.

Product reviews

Date of purchase: 04/18/2026

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Primrose Reviews

Full Rope Top Antique Lawn Edging - 1 PackMore reviews of this product (8)View product websiteI tried to contact them , they have not responded to there web contacts page or e mail. Once they have your payment they don't want to know. Avoid this company like theplague

Perfect Time Radio Controlled Garden Clock - 38cm (15\) - by About Time™"More reviews of this product (71)View product websiteLooks great and working well so far.

Strulch Organic Garden MulchMore reviews of this product (129)View product websiteExcellent mulch, weed suppressant, fertiliser and slug and snail repellent.

D60cm Terracotta Vase PlanterMore reviews of this product (9)View product websiteBeautiful pot. Nothing more to be said.

Polished Stainless Steel Sphere Water Feature With LED LightsMore reviews of this product (51)View product website

Polished 3 Stainless Steel Tube medium WF3392 OnlyMore reviews of this product (16)View product websiteNever delivered. Order cancelled after it wasn’t delivered a fortnight after the due date.

Lid Only + Easy Flow Adjustor For All Advanced Tubes & Spheres S/M/L/XL 56cm DiaMore reviews of this product (16)View product websiteNever delivered. Order cancelled after it wasn’t delivered a fortnight after the due date.

Reservoir Only For All Advanced Tubes S/M/L/XL & Spheres Height 20 cm Dia 56 cmMore reviews of this product (16)View product websiteNever delivered. Order cancelled after it wasn’t delivered a fortnight after the due date.

76cm Silvergris Eden Arched Wall Mirror by Smart GardenMore reviews of this product (5)View product websiteGreat mirrors which we use in our garden. Sturdy and excellent quality. Came very well packaged and quick delivery.

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