How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

Product

4.6

2,364

286

2,826

ratings over the past year

Displaying all 72,611 reviews

Trusted Customer

Feefo Verified

3 months ago

Lovely correspondence and a genuine appreciation of our situation. No questions regarding our claim.

Date of purchase: 05/21/2026

Trusted Customer

Feefo Verified

3 months ago

Thank you Petplan

Excellent service from Petplan! I have submitted two claims recently and both have been dealt with without delay. Thank you. Very happy pawrent!

Date of purchase: 05/11/2026

Trusted Customer

Feefo Verified

3 months ago

Pet insurance

Very straightforward process and a clear plan

Date of purchase: 05/18/2026

Trusted Customer

Feefo Verified

3 months ago

Don’t expect any reimbursement for claims!

We’re repeatedly being denied reimbursements, without really very much feedback. Considering changing to a different insurance company…

Gigi

Petplan

3 months ago

Hi, Thank you for sharing your feedback. We’re sorry to hear about your experience, I can see the claim was declined due to the condition being noticed before your period of cover started, as per our T&C's we don't cover claims for pre-existing conditions. This has been logged as feedback, but if you'd like to discuss this further with us, please reach out to us directly at social@petplan.co.uk with your policy/claim number and pet's name. Thanks, Gigi - The Customer Service Team

Date of purchase: 05/21/2026

Trusted Customer

Feefo Verified

3 months ago

Petplan clim form hassle

Made several phone calls re petplan receiving claim form from the vet, several emails ent by vets with invoices and supposedly claim form, which petplan kept saying invoices received but no claim...

Date of purchase: 05/18/2026

Mrs Janet Gresty

Feefo Verified

3 months ago

What Mrs Janet Gresty said about Petplan:

Todd’s eye care

Impressed with the telephone call I had with a rep from Petplan when I had a problem with a claim when I went to an emergency vet Vets Now. He was very helpful and redid the claim for me. I usually...

Date of purchase: 05/20/2026

Trusted Customer

Feefo Verified

3 months ago

good service all round

Date of purchase: 05/20/2026

Mrs Jeanette Harrison

Feefo Verified

GBR

3 months ago

Date of purchase: 05/23/2026

Mrs Ana Gomes

Feefo Verified

JEY

3 months ago

What Mrs Ana Gomes said about Petplan:

Good

Good service and support, but im bite disappointment because my dog is 15 years old and been quite healthy dog but lately needs injection every month for arthritis but pet plan not support. Likely i...

Date of purchase: 05/19/2026

Mrs Vanessa Wallis

Feefo Verified

GBR

3 months ago