How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

Product

4.6

2,388

287

2,851

ratings over the past year

Displaying all 72,659 reviews

Trusted Customer

Feefo Verified

13 years ago

I have not needed to use your services, and no sales/ marketing calls have been received.…

I have not needed to use your services, and no sales/ marketing calls have been received. Very happy.

Date of purchase: 03/14/2013

Trusted Customer

Feefo Verified

13 years ago

Excellent

Date of purchase: 04/07/2013

Trusted Customer

Feefo Verified

13 years ago

Good, however I think that the excess is way way too high and further by…

Good, however I think that the excess is way way too high and further by reducing the excess premiums must NOT increase to compensate!

Date of purchase: 04/07/2013

Trusted Customer

Feefo Verified

13 years ago

not had to ring or claim yet, so no comments to make

Date of purchase: 04/14/2013

Trusted Customer

Feefo Verified

13 years ago

Thankyou great service

Date of purchase: 05/17/2013

Trusted Customer

Feefo Verified

13 years ago

received excellent service, everything so well explained

Trusted Customer

13 years ago

was given full info in very professional manner

Date of purchase: 06/02/2013

Trusted Customer

Feefo Verified

13 years ago

Recommended to Petplan by a good doggy friend so when I acquired Lynn in March this year (I'm sure you have all her relevant details) I was quite happy to get her registered with you and feel the...

Date of purchase: 04/07/2013

Trusted Customer

Feefo Verified

13 years ago

We feel wee had excellent service in explaining the different products available and the different…

We feel wee had excellent service in explaining the different products available and the different costings which made it simple to decide on which insurance to take up for our new to us dog

Date of purchase: 04/17/2013

Trusted Customer

Feefo Verified

13 years ago

So afar so good but I would expect it to be when initially taking out…

So afar so good but I would expect it to be when initially taking out a policy!

Date of purchase: 04/15/2013

Trusted Customer

Feefo Verified

13 years ago

The lady on the end of the phone was very helpful and informative. This is…

The lady on the end of the phone was very helpful and informative. This is the second time I have used Petplan to insure a pet and wouldn't insure with any other insurer.

Date of purchase: 03/22/2013