How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

Product

4.6

2,363

288

2,828

ratings over the past year

Displaying all 72,606 reviews

Mrs Judith Owen

Feefo Verified

GBR

2 months ago

What Mrs Judith Owen said about Petplan:

Thank you

Great service provided thank you

Date of purchase: 06/17/2026

Trusted Customer

Feefo Verified

2 months ago

Easy, processional and efficient.

All very good. Efficient and easy to correspond with. Customer service was exemplary and informative. Sorted out my queries when applying for multi pet cover.

Date of purchase: 06/19/2026

Trusted Customer

Feefo Verified

2 months ago

Easy to apply

Easy to check which plan i wanted plenty information

Date of purchase: 06/15/2026

Trusted Customer

Feefo Verified

2 months ago

No happy

Very slow - first time putting claim in and really disappointed Was told by vets my claim would be very quick No updates to tell me progress or delays

Alison

Petplan

2 months ago

Good Afternoon, Sorry to hear that the claims process has been slow. Sometimes the first claim takes a little longer as we have to go through all of the previous medical history. If you email social@petplan.co.uk with your policy number and pets name we can get you an update on your claim. Thanks, Alison - The Customer Service Team

Date of purchase: 06/15/2026

Miss Lynne Hewitson

Feefo Verified

GBR

2 months ago

What Miss Lynne Hewitson said about Petplan:

Returning customet

I already have 3 petplan policies and because of the amazing customer service received signed our new kitten up too

Date of purchase: 06/21/2026

Trusted Customer

Feefo Verified

2 months ago

A trustworthy, no gimmicks company

We insured 2 of our previous dogs through Petplan and in respect of one of them we had a series of claims for an ongoing issue in her later years. Each claim was dealt with effortlessly through our...

Date of purchase: 06/19/2026

Trusted Customer

Feefo Verified

2 months ago

Date of purchase: 06/16/2026

Mrs Brenda Wignall

Feefo Verified

GBR

2 months ago

What Mrs Brenda Wignall said about Petplan:

Lilly.

Your company looked after my last dog for many years, always paid out when needed, she had the westie itch since she was three months old . She past away at sixteen, so thank you.

Date of purchase: 06/19/2026

Trusted Customer

Feefo Verified

2 months ago

Very straight forward very reasonably priced for good quality care

Date of purchase: 06/17/2026

Trusted Customer

Feefo Verified

2 months ago

Efficient

Admittedly not the cheapest pet Insurer on the market but their claim handling is very efficient and my experience claims are paid promptly and without procrastination.

Date of purchase: 06/15/2026