The service was good. My only issue was that I have an exclusion for skin problems but my dog only had ear problems, so I wasn’t happy about that. I have to wait 2 years before that can be included....
We had PETPLAN for 10 years with our last Pyrenean Mountain Dog. He was born disabled and PETPLAN provided superb cover for his entire life. We lost our beloved Pyrenean recently and PETPLAN were...
Website easy to use, had both new kittens insured in seconds. I have used Petplan before with my then 3 kittens they were insured with petplan all their lives never had a problem, vet fees taken care...
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Date of purchase: 06/15/2026
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Trusted Customer
Feefo Verified
2 months ago
Great product and good price. Claims are paid quickly without any hassle.
Took longer than expected to process when all parties provided info promptly after the treatment. Had to chase up several times
Alison
Petplan
2 months ago
Hi Rachel,
Thank you for taking the time to write us a review. Sorry to hear that your claim took longer than expected. Delays can occasionally occur when we require extra information or medical history. We hope your pet is on the mend!
Thanks, Alison - The Customer Service Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.