How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

/5

Product

4.6

/5

5

4

3

2

1

2,379

292

71

31

75

2,848

ratings over the past year

Displaying all 72,604 reviews

Trusted Customer

Feefo Verified

1 month ago

Fast payment

Great communication and fast payment.

Date of purchase: 06/28/2026

0

Trusted Customer

Feefo Verified

1 month ago

very easy to do, just fill in form and the vets did the rest

Very quick and easy to do and no quibble about my claim

Date of purchase: 06/29/2026

0

Trusted Customer

Feefo Verified

1 month ago

I didn't have to DO anything. The Vet did it all fir me

Date of purchase: 06/29/2026

0

Trusted Customer

Feefo Verified

1 month ago

Very professional, friendly and helpful. I felt no pressure to take out the plan. And had confidence in the service provided.

Date of purchase: 06/23/2026

0

MM

Mrs J Moore

Feefo Verified

GBR

1 month ago

What Mrs J Moore said about Petplan:

Exceptional service payouts

Can't fault Petplan. 4 claims made within a 2 week period. 1 claim from emergency vet, 1 claim from my own vet, 1 claim from a referral vets practice and 1 claim I put in. All claims paid within a...