Haven’t used the facility yet but subscribing and setting up the account was flawless.
Hopefully I never have to use it but happy for my dog that she is being looked after by the best.
I was pleased to have some compensation for two trips to the out of hours vets.
My puppy first scratched the surface of her eye, we took her in straight away.
She needed antibiotics plus lubricant...
I have 2 dogs who are both insured with you and have had treatment at two vets. When you refund money I dont know which vet this is for and so diificult to keep track. I asked you to send me details...
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Gigi
Petplan
1 month ago
Hi,
Thanks for your review. I've logged this as feedback for the relevant team to consider. We send email breakdowns of your claims after it's been closed, but could you please get in touch with us at social@petplan.co.uk with your policy number and pet's name so we can check we have your up-to-date contact details? And if you have any more queries about your claims, we can assist with this.
Thanks, Gigi - The Customer Service Team
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