How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

/5

Product

4.6

/5

5

4

3

2

1

2,405

296

74

32

78

2,885

ratings over the past year

Displaying all 72,592 reviews

MC

Mrs Leah Carling

Feefo Verified

12 days ago

What Mrs Leah Carling said about Petplan:

Fast service paying vet bills all round great service I give you thumbs up 👍👍👍👍👍👍👍👍

Date of purchase: 08/12/2026

0

Trusted Customer

Feefo Verified

12 days ago

Claim resolved in no time at all

Excellent result with my claim

Date of purchase: 08/13/2026

0

MA

Mrs Karen Abraham

Feefo Verified

GBR

12 days ago

What Mrs Karen Abraham said about Petplan:

Great

Date of purchase: 07/23/2026

0

Trusted Customer

Feefo Verified

12 days ago

Petplan

Amazing value and give peace of mind.

Date of purchase: 07/30/2026

0

Trusted Customer

Feefo Verified

13 days ago

Well worth it

I have a cat who needs repeat medication and fairly regular checkups. So, full coverage is well worth the money for us. Every claim I've made has been easy and stress free. I'm grateful to be...

Gigi

Petplan

12 days ago

Hi, Thank you for your review. I'm sorry to hear this as this isn't our standard. I've updated your details so that we can reissue your claim payment again by cheque. It will take up to 30 days due to stopping and reissuing the claim payment in your correct details, you'll get this in the post. I've logged this as feedback so we can improve on this process. If you'd like to discuss this with us further, please email us at social@petplan.co.uk with your query, policy number and pet's name. Thanks, Gigi - The Customer Service Team

Date of purchase: 08/12/2026

0

MW

Mrs Nicola Whittaker

Feefo Verified

GBR

13 days ago