The claims process was very straightforward. Our claim was paid quickly, in full and with no quibbles. Very happy with the service. We have had to make several claims in recent years and have...
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Date of purchase: 05/08/2026
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Mrs Diane Elliott
Feefo Verified
GBR
2 days ago
What Mrs Diane Elliott said about Petplan:
Have various texts and emails giving conflicting information. Confusing.
Alison
Petplan
2 days ago
Hi Diane,
Sorry to hear you've received conflicting messages. If you need anything clarifying please email social@petplan.co.uk with your policy number or address and query and we can assist.
Thanks, Alison - The Customer Care Team
From filing the Claim to receiving your conformation the puppy was covered, and Petplan paying our Vets
Trouble free settled in 5 days
Excellent, other insurers take 12 months
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