Hotels.com US is no longer an active Feefo customer
Displaying all 941,070 reviews
Trusted Customer
Feefo Verified
13 years ago
Every time I call hotels.com, no matter what the reason, the person I speak with…
Every time I call hotels.com, no matter what the reason, the person I speak with is always very polite and most helpful. I just wished some of your personnel were easier to understand.
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Trusted Customer
Feefo Verified
13 years ago
The initital booking was OK--agent polite and wililng to help, but the multiple copies of…
The initital booking was OK--agent polite and wililng to help, but the multiple copies of the emails generated by your system refused to capture my preference request for 2 Queen beds. The first and...
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Trusted Customer
Feefo Verified
13 years ago
They usually help me as needed. When hotel's policy is violated, they have still refunded…
They usually help me as needed. When hotel's policy is violated, they have still refunded me because I was a gold member. I truly appreciated there willingness and help.
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Trusted Customer
Feefo Verified
13 years ago
Good hotel web for check nice hotel!
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Trusted Customer
Feefo Verified
13 years ago
Great service, quick and easy
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Trusted Customer
Feefo Verified
13 years ago
I elected to be billed AT THE HOTEL upon check-in and yet my credit card was…
I elected to be billed AT THE HOTEL upon check-in and yet my credit card was charged. I emailed customer service and still no response. I am not happy.
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Trusted Customer
Feefo Verified
13 years ago
Hotels.com is very easy to use and track reservations. Love the free nights that come…
Hotels.com is very easy to use and track reservations. Love the free nights that come with it too!
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Trusted Customer
Feefo Verified
13 years ago
Love Hotel.com Welcome Rewards. Book 10 nights and receive a free night. Rates are average…
Love Hotel.com Welcome Rewards. Book 10 nights and receive a free night. Rates are average to good, so nothing is lost price-wise by booking this way.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
