Service
4.3
/5

5

4

3

2

1

4,814

1,146

449

257

639

7,305

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
TA
Tim Anthony
Oregon coast
1 year ago
Date of purchase: 10/05/2023
What Tim Anthony said about Hotels.com US:
Quick and easy
Thorough quick and easy
Trusted Customer
1 year ago
Date of purchase: 10/04/2023
Easy to use
JL
james lonadier
1 year ago
Date of purchase: 10/05/2023
What james lonadier said about Hotels.com US:
ease of use and info
JR
June Ruse
1 year ago
Date of purchase: 10/05/2023
What June Ruse said about Hotels.com US:
Easy and fast
Trusted Customer
1 year ago
Date of purchase: 10/05/2023
I've been using hotels.com for quite a few years and I love it, never had an issue with them, I definitely recommend them for all of your travel needs
KM
katherine mueller
1 year ago
Date of purchase: 10/05/2023
What katherine mueller said about Hotels.com US:
Great prices. Easy to navigate
Great service
MC
Michael Cavalero
1 year ago
Date of purchase: 10/05/2023
What Michael Cavalero said about Hotels.com US:
NOT HAPPY AT ALL!!
Too soon to tell since, for some obscure reason, apparently I have to wait 72 hours before a refund can be issued for a property that I reserved - and was confirmed! - but that wasn't really...

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CV
carrie Vahsholtz
1 year ago
Date of purchase: 10/05/2023
What carrie Vahsholtz said about Hotels.com US:
Bate and Switch
I had picked a room with 2 Queen Beds. When I checked out they switched it to a King Bed. I was very frustrated I needed Queen Beds and it was non-refundable.
Trusted Customer
1 year ago
Date of purchase: 10/05/2023
Found a place just where we needed. Easy to use.
CS
Chris Stout
1 year ago
Date of purchase: 10/05/2023
What Chris Stout said about Hotels.com US:
Amazing live customer support
Amazing agent!
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent