Too soon to tell since, for some obscure reason, apparently I have to wait 72 hours before a refund can be issued for a property that I reserved - and was confirmed! - but that wasn't really...
I had picked a room with 2 Queen Beds. When I checked out they switched it to a King Bed. I was very frustrated I needed Queen Beds and it was non-refundable.
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Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent