Service
4.3
/5

5

4

3

2

1

4,814

1,146

449

257

639

7,305

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
JW
Jennifer Washburn
1 year ago
Date of purchase: 10/04/2023
What Jennifer Washburn said about Hotels.com US:
not user friendly
RS
Randy Smith
1 year ago
Date of purchase: 10/05/2023
What Randy Smith said about Hotels.com US:
Everything went great. It was easy to do.
Service is very good always is and I feel like I’m treat treated right i’ll always use Hotels.com to book my hotel
BB
Benjamin Bruce
1 year ago
Date of purchase: 10/05/2023
What Benjamin Bruce said about Hotels.com US:
I like being able to input a destination address and then sorting by the closest properties.
HS
HARALD SANDSTROM
Connecticut
1 year ago
Date of purchase: 10/05/2023
What HARALD SANDSTROM said about Hotels.com US:
This is an excellent outfit. I have used them several years.
Easy to use website; good discount. I've used you for several years. Now I'm going to have to get used to One Key,
Trusted Customer
1 year ago
Date of purchase: 10/05/2023
easy to use
Trusted Customer
1 year ago
Date of purchase: 10/05/2023
Okay easy to do
JR
Jessica Raines
1 year ago
Date of purchase: 10/05/2023
What Jessica Raines said about Hotels.com US:
Wonderful last minute choices.
Amazing price for last minute trip. Found exactly what I needed and had a terrific number of choices.
Trusted Customer
1 year ago
Date of purchase: 10/04/2023
New site acted like it would let me use rewards but didn’t at checkout
Didn’t trust new site with hotels listed and using reward points.
DP
Dennis Potzman
1 year ago
Date of purchase: 10/05/2023
What Dennis Potzman said about Hotels.com US:
Quick and Easy
I found a room close to the location I was visiting very quickly. Price was also very good.
Trusted Customer
1 year ago
Date of purchase: 10/05/2023
Works as Expected
It wasn’t to bad navigating. It certainly saves a lot of time so you don’t have to visit each hotel’s website. This is my first booking so I cannot say, yet, how much I enjoy using the site!
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent