Service
4.3
/5

5

4

3

2

1

3,131

739

316

170

420

4,776

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,071 reviews
Trusted Customer
1 year ago
Date of purchase: 10/11/2023
Very satisfying
Trusted Customer
1 year ago
Date of purchase: 10/11/2023
It's all good!
Quick and easy with great pictures to review
SB
Sylvia Barson
1 year ago
Date of purchase: 10/11/2023
What Sylvia Barson said about Hotels.com US:
Everyone needs to use this app
Easy app to work through
FW
Felice Willis
Centreville Maryland
1 year ago
Date of purchase: 10/11/2023
What Felice Willis said about Hotels.com US:
Just do it!
Quick and easy to use
MA
Maria Lourdes Alivia
Temecula, Ca
1 year ago
Date of purchase: 10/11/2023
What Maria Lourdes Alivia said about Hotels.com US:
Excellent!
JD
JDub
Salt Lake City
1 year ago
Date of purchase: 10/11/2023
What JDub said about Hotels.com US:
Straight forward pricing.
QN
Quan Nguyen
1 year ago
Date of purchase: 10/11/2023
What Quan Nguyen said about Hotels.com US:
New platform is bad and confused.
Old platform was much better to book. The worst in new platform is day, date to pick.
LM
Lydell Moore
1 year ago
Date of purchase: 10/11/2023
What Lydell Moore said about Hotels.com US:
Everything was straight to the point no hang ups
Trusted Customer
1 year ago
Date of purchase: 10/10/2023
Booking was so easy and stress free, highly reccomend this service to everyone who does hotel reservations.
Trusted Customer
1 year ago
Date of purchase: 10/11/2023
Not Easy to Take Advantage of Rewards/Gift Cards
I have earned rewards (One Key Cash) and I also have a gift card with hotels.com. I could not use both in one transaction. Therefore, I had to book the same hotel in two different reservations....

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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent