Service
4.3
/5

5

4

3

2

1

3,077

717

304

168

415

4,681

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,071 reviews
Trusted Customer
1 year ago
Date of purchase: 10/10/2023
Was very helpful
Trusted Customer
1 year ago
Date of purchase: 10/10/2023
Great service.
Great deal. Much better than other services or direct booking.
DH
david harris
Toronto
1 year ago
Date of purchase: 10/10/2023
What david harris said about Hotels.com US:
Stay away from this site - no one with a brain
Absolutely horrid
RL
ROBERT LANDIS
Reno, NV
1 year ago
Date of purchase: 10/11/2023
What ROBERT LANDIS said about Hotels.com US:
Gift Cards are Worthless on Hotels.com
Had a hard time finding hotels that could be booked with hotels.com gift cards. And the hotels that did support it, website only allows 1 gift card at a time and has to go through an entire process...

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HA
HOWARD ATKINSON
1 year ago
Date of purchase: 10/10/2023
What HOWARD ATKINSON said about Hotels.com US:
Topnotch!!
LOVE THE CHOICE OF HOTELS AND THE GOLD PERKS AT CERTAIN LOCATIONS
Trusted Customer
1 year ago
Date of purchase: 10/11/2023
Terrible
The new rewards systems is terrible
Trusted Customer
1 year ago
Date of purchase: 10/11/2023
Easy to plan a getaway.
Easy and quick to use.
AN
Anthony
Lubbock
1 year ago
Date of purchase: 10/10/2023
What Anthony said about Hotels.com US:
Booking made easy.
Booking went nice and smooth as it should. Found my location, searched different types of hotels, found the one I liked and boom, done.
LP
Lee Josephine Patula
1 year ago
Date of purchase: 10/08/2023
What Lee Josephine Patula said about Hotels.com US:
Customer service chat guy saved me when i accidentally booked the wrong week. You guys are so awesome !!!!
VD
Victor Van Dyne
1 year ago
Date of purchase: 09/07/2023
What Victor Van Dyne said about Hotels.com US:
Wonderful hotel with great service! Very clean and new. The free hot breakfast was delicious.
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent