How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com US Reviews

https://www.hotels.com/?locale=en_US&pos=HCOM_US&brandcid=HCOM-US.FEEFO.HEADER

Rated

Excellent

Service

4.3

/5

5

4

3

2

1

3,325

783

333

180

451

5,072

ratings over the past year

Displaying all 941,071 reviews

Trusted Customer

1 year ago

Date of purchase: 10/10/2023

Do no trust Hotels.com

By the time I found your hotel, did some research on the location, I went to book the reservation and in that short time the price went up $100. Probably won’t use you again.

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 10/10/2023

Quick and easy

Easy to find what I’m looking for.

0

See full customer review

DS

Debra Singer

1 year ago

Date of purchase: 10/11/2023

What Debra Singer said about Hotels.com US:

Process easy, efficent, and got a great deal.

0

See full customer review

EW

Elaine Wright

1 year ago

Date of purchase: 10/10/2023

What Elaine Wright said about Hotels.com US:

Great descriptions, wide range of prices and easy to navigate website.

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 10/10/2023

Easy-to-use

Good website

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 10/10/2023

Easy peasy

Easy booking with lots of choices

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 10/11/2023

See below.

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 10/10/2023

Phone conversation with hotel.com was great. The use of the website and app are not easy to use. The follow-up from phone conversation has not yet taken place. I need my old Juno email account to...

Read all

0

See full customer review

RS

Raymond Sexton

1 year ago

Date of purchase: 10/11/2023

What Raymond Sexton said about Hotels.com US:

Very easy to book with!!!

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 10/09/2023

My booking is not showing upon the website/app

Make my booking from 3 days ago show up on the website/app

0

See full customer review

Not received a review invite?

About Hotels.com US

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

Read all

972-934-8400

5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States