Service
4.3
/5

5

4

3

2

1

3,390

804

337

183

460

5,174

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,071 reviews
DJ
Darryn Jarrett
1 year ago
Date of purchase: 10/11/2023
What Darryn Jarrett said about Hotels.com US:
Securing a Hotel for the weekend
My experience was not as enjoyable as I thought it would be in looking for a hotel room for the weekend. Too many options, too many tabs open up, and overall general confusion and the room I did find...

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PB
Patricia Barbour
1 year ago
Date of purchase: 10/11/2023
What Patricia Barbour said about Hotels.com US:
So easy to use and book with
Trusted Customer
1 year ago
Date of purchase: 10/11/2023
Great service
Easy service and been with H.com for a long time.
RS
Roberto Sandoval
1 year ago
Date of purchase: 10/11/2023
What Roberto Sandoval said about Hotels.com US:
Fast, easy, secure.
Using Hotels.com was painless, precise, and secure. I’ll definitely continue to use them for my hotel reservations.
Trusted Customer
1 year ago
Date of purchase: 10/08/2023
Because it is fast to get the price and have guarantees for the money back you don’t worry about scam
MT
Mac Tamayo
1 year ago
Date of purchase: 10/11/2023
What Mac Tamayo said about Hotels.com US:
Great online service.
Quick booking and easy. very good rate. many choices an options.
Trusted Customer
1 year ago
Date of purchase: 10/09/2023
Easy access, clarity of payment and options. Choices of various types of rooms.
JB
John Burpo
1 year ago
Date of purchase: 10/11/2023
What John Burpo said about Hotels.com US:
Clear information and upfront pricing
Lots of good options with detailed information and reviews. Fair, upfront pricing.
Trusted Customer
1 year ago
Date of purchase: 10/09/2023
Onekey incentive is useless!
I personally do not like your OneKey product. I do not see the advantage using your app any longer. I’ve been participating in your Hotels Rewards program for years and truly took advantage of the...

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Trusted Customer
1 year ago
Date of purchase: 10/11/2023
It was very easy to use and great prices. My agent couldn’t get as cheap a deal as I did
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent