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Hotels.com US Reviews

https://www.hotels.com/?locale=en_US&pos=HCOM_US&brandcid=HCOM-US.FEEFO.HEADER

Rated

Excellent

Service

4.2

3,493

826

346

186

483

5,334

ratings over the past year

Displaying all 941,071 reviews

Fred Schwall

1 year ago

Date of purchase: 10/11/2023

What Fred Schwall said about Hotels.com US:

Quick, easy, good selections

Quick, easy, good selections. Makes selections stress free.

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Trusted Customer

1 year ago

Date of purchase: 10/11/2023

Traveler for a day on business.

Easy access to a wide selection of hotels in a given the area. That is my main concern, then places to eat and easy access to freeways.

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Brad A. Denbraber

1 year ago

Date of purchase: 10/11/2023

What Brad A. Denbraber said about Hotels.com US:

I am currently in a dispute regarding my stamps that didn't get credited and additional stamps that went expired. I am going to cancel this reservation if this isn't resolved properly.

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Trusted Customer

1 year ago

Date of purchase: 10/09/2023

Fast- Easy- FAIR

Site is easy to navigate and find just what we need

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Trusted Customer

1 year ago

Date of purchase: 10/10/2023

Horrible cancelation process!

I tried to cancel online and it gave me an error before the my Time I had to close. Then I called the hotel and they said they couldn’t. So I tried again online and it rejected my cancellation cause...

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Trusted Customer

1 year ago

Date of purchase: 09/24/2023

Hotels.com has wide range for hotel rooms all over the world , easy booking , convenience app. And safe points after each booking. Definitely is my choice!

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JinWoong Park

1 year ago

Date of purchase: 10/11/2023

What JinWoong Park said about Hotels.com US:

Worst service ever

Losing more numbers of loyal customers like me if they keep providing customer service like this

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ila Cox

1 year ago

Date of purchase: 10/10/2023

What ila Cox said about Hotels.com US:

Been with Hotels.com for nearly 30 years.

The website was quick and easy to maneuver.

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David Fincher

Lubbock, Tx

1 year ago

Date of purchase: 10/11/2023

What David Fincher said about Hotels.com US:

Smooth easy

Smooth and easy to book!! We’ll see if the hotel is well represented soon!! The hotels are usually right on spot!!

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Trusted Customer

1 year ago

Date of purchase: 10/11/2023

Good except my Hotel rewards disappeared without notice

Bad communication around their new rewards program. I lost money without warning

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About Hotels.com US

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

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972-934-8400

5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States