Service
4.3
/5

5

4

3

2

1

3,390

804

337

183

460

5,174

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,071 reviews
MS
melissa stetzel
1 year ago
Date of purchase: 10/11/2023
What melissa stetzel said about Hotels.com US:
Not a good experience
Trusted Customer
1 year ago
Date of purchase: 10/10/2023
Hotel had no record of my reservation! Had to go elsewhere….,, pretty crappy to say the least!!!!
GP
Gloria Pridgen
1 year ago
Date of purchase: 10/03/2023
What Gloria Pridgen said about Hotels.com US:
Not so Quality Inn
The hotel was not of good quality. It was not as depicted on your web-site. The suite had bare minimal accommodations. I have "never" stayed in a suite with such poor amenities as this one. There...

Read all
Trusted Customer
1 year ago
Date of purchase: 10/10/2023
Best deals .
Very easy web site and plenty of choices.
Trusted Customer
1 year ago
Date of purchase: 10/10/2023
Costly
Could have been less expensive.
CB
Cosmin Bursasiu
1 year ago
Date of purchase: 10/11/2023
What Cosmin Bursasiu said about Hotels.com US:
It was a perfect experience!
Trusted Customer
1 year ago
Date of purchase: 10/11/2023
Good consolation of lodging options
SA
Steve Antonoff
1 year ago
Date of purchase: 10/09/2023
What Steve Antonoff said about Hotels.com US:
Information on HOTELS.COM reservation form not accurate.
The reservation form on your site said there would be no charges before arrival. However, $258 charge was processed against my credit card. This means the information on your site can not be...

Read all
CF
carletha frazier
1 year ago
Date of purchase: 10/11/2023
What carletha frazier said about Hotels.com US:
Very easy to use
Trusted Customer
1 year ago
Date of purchase: 10/05/2023
Easy to use site, good rates, many options to choose from!
I would recommend this site.
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
Read all
5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent