The hotel was not of good quality. It was not as depicted on your web-site. The suite had bare minimal accommodations. I have "never" stayed in a suite with such poor amenities as this one. There...
Information on HOTELS.COM reservation form not accurate.
The reservation form on your site said there would be no charges before arrival. However, $258 charge was processed against my credit card. This means the information on your site can not be...
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Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent