Service
4.2
/5

5

4

3

2

1

3,460

817

343

184

480

5,284

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,071 reviews
Trusted Customer
1 year ago
Date of purchase: 10/11/2023
I have never had any issues with Hotels.com and they provide us always with a very good choice of hotels at the price that is comfortable for Us!
KF
Keith Foster
1 year ago
Date of purchase: 10/09/2023
What Keith Foster said about Hotels.com US:
I find the website easy to navigate and the prices to be good but some of the required entries could do to be in a more logical sequence to prevent them being overlooked.
Trusted Customer
1 year ago
Date of purchase: 10/10/2023
Insufficient disclosure
I received a message about the hotel pool being closed and other ongoing renovations after I made the booking. This information should have been shared before I booked the room.
Trusted Customer
1 year ago
Date of purchase: 10/09/2023
Excellent website. Easy to use. Great hotel choices and rates. Good follow up response from hotel booked
Trusted Customer
1 year ago
Date of purchase: 10/05/2023
NA
Wonderful website and customer service
MA
Michael Asbridge
1 year ago
Date of purchase: 10/05/2023
What Michael Asbridge said about Hotels.com US:
Great hotels and the best prices
Trusted Customer
1 year ago
Date of purchase: 10/11/2023
Easy process
Booking was easy.. Quick results.
RR
Renee Randall
1 year ago
Date of purchase: 10/02/2023
What Renee Randall said about Hotels.com US:
Reservation
Ended up going to motel and getting reservation due to online purchase that charged my card and when I got to motel they had no reservation in my name.
YO
YAMILE OJEDA
Hollywood fl
1 year ago
Date of purchase: 10/09/2023
What YAMILE OJEDA said about Hotels.com US:
The were quick kind & very professional thank you
MG
Marisol Gomez
1 year ago
Date of purchase: 10/09/2023
What Marisol Gomez said about Hotels.com US:
Good money savings
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent