How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com US Reviews

https://www.hotels.com/?locale=en_US&pos=HCOM_US&brandcid=HCOM-US.FEEFO.HEADER

Rated

Excellent

Service

4.3

/5

5

4

3

2

1

4,814

1,146

449

257

639

7,305

ratings over the past year

Displaying all 941,072 reviews

AM

Andrew Monson

6 months ago

Date of purchase: 09/17/2024

What Andrew Monson said about Hotels.com US:

Not a great experience this time

The online photos did not match the actual facility.

0

See full customer review

AM

Antonio Morales

6 months ago

Date of purchase: 11/01/2024

What Antonio Morales said about Hotels.com US:

ACCURATE!

best price for this hotel was on HOTEL.COM

0

See full customer review

Trusted Customer

6 months ago

Date of purchase: 10/21/2024

It was a seamless experience. We would highly recommend booking through Hotels.com.

0

See full customer review

Trusted Customer

6 months ago

Date of purchase: 09/20/2024

Easy to book, got a better price

Easy to book, good information, got the hotel I was looking for at a better price than the alternative.

0

See full customer review

KT

Kenneth Terral

colfax

6 months ago

Date of purchase: 10/20/2024

What Kenneth Terral said about Hotels.com US:

CheNot Happy with Hotel

its ok but prob and cons of hotel show

0

See full customer review

DC

david capiga

6 months ago

Date of purchase: 11/01/2024

What david capiga said about Hotels.com US:

Great and easy

Easy with alot of choices

0

See full customer review

Trusted Customer

6 months ago

Date of purchase: 08/29/2024

Easy to browse, love that I can sort by amenities, or I can use the map to find the hotel in our price range closest to the place we want to be near.

0

See full customer review

Trusted Customer

6 months ago

Date of purchase: 09/19/2024

N/A

Excellent no

0

See full customer review

CU

Customer

7 months ago

Date of purchase: 10/27/2024

What Customer said about Hotels.com US:

Book Easy

Easy to book and reserve. Got email confirmation right away and follow up notifications reminders about my trip

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 10/07/2024

Very easy to do what I wanted to do. Would use again.

0

See full customer review

Not received a review invite?

About Hotels.com US

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

Read all

972-934-8400

5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States