Service
4.3
/5

5

4

3

2

1

4,814

1,146

449

257

639

7,305

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
Trusted Customer
7 months ago
Date of purchase: 10/31/2024
Gift card BS
When I booked my room, I also used a gift card that had approximately 150.00 dollars on it. When I checked my receipt on my email, it did not reflect the gift card discount. I spent the next hour...

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Trusted Customer
7 months ago
Date of purchase: 10/27/2024
I always use hotel,com its easy to use and good way to book hotel
RS
Robert Schaub
7 months ago
Date of purchase: 10/30/2024
What Robert Schaub said about Hotels.com US:
Variety of options and price ranges.Quick confirmation.
PP
Prasanna patil
7 months ago
Date of purchase: 10/29/2024
What Prasanna patil said about Hotels.com US:
Hotel didn'tsee 2 room reservation
I booked 2 rooms but hotel saw only 1 room. I got billed at your as well as their end
YC
Yvonne Cook
Live Oak, Florida
7 months ago
Date of purchase: 11/01/2024
What Yvonne Cook said about Hotels.com US:
Easy reservations
Very easy booking and great follow-up emails.
Trusted Customer
7 months ago
Date of purchase: 07/08/2024
Needed a place to stay
Trusted Customer
7 months ago
Date of purchase: 10/21/2024
1st time using. Nervous. Glad was not a scam website.
I was new to booking online. Nervous about it being a scam. Glad it was not
Trusted Customer
7 months ago
Date of purchase: 10/31/2024
Easy booking service, will use again.
Trusted Customer
7 months ago
Date of purchase: 10/31/2024
Well organized app and booking process.
Streamlined and organized with easy access to all of the relevant information.
DM
Dennis Marquis
7 months ago
Date of purchase: 10/31/2024
What Dennis Marquis said about Hotels.com US:
ease of use was good. better pricing would be even nicer.
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent