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ExoticDirect Reviews

Displaying all 1,994 reviews

Trusted Customer

Feefo Verified

5 years ago

Very easy and pleasant renewal -thanks

Nathan

ExoticDirect

5 years ago

Hello, Thank you for rating us 5*s! We are very happy to hear the the renewal process was a pleasant and easy one. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

Very good

Very good and helpfull

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for the 5* Review! We really appreciate the time taken to leave the feedback. Kind regards, The Exotic Direct Team.

Mrs Dorothy Le-Cornu

Feefo Verified

THATCHAM

5 years ago

What Mrs Dorothy Le-Cornu said about ExoticDirect:

Excellent Insurance Company and Staff.

Hayley of your claims Department was excellent from the very start of my claim to the very end. The only problem one was *Personal Information Removed by Feefo*. he is saying we cannot use him/his...

Alec

ExoticDirect

5 years ago

Hello Dorothy, Thank you for giving us this positive review and also for taking the time to add such nice comments about Hayley - we will make sure your kind words are passed on to her, it'll make her day!It's great to know that Exotic Direct, and Hayley in particular, was able to help you make this claim. Whilst it's unfortunate to hear that you've had problems with that particular vet and practice, we do all hope that you can find an alternative vet your happy to work with in the future. Should you ever have any questions about your policy, or if we can help in any other way, please do contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

5 years ago

Best insurance!!!

I would definitely buy from them again!! Insurance started straight away which is amazing!! So rare to find good insurance that doesn’t cost loads!!

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. It's great to know you're happy with your new pet insurance policy, when it started and also the price. (We're also very happy to be described as the Best Insurance!!!) If you ever have any questions about your pet insurance policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you in any way that we can. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

5 years ago

Fast and easy

Friendly and easy to use. Initially I used the website to get my quote but I had questions so called the next day and completed the insurance on the phone.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments about your experience. It's great to know that our team were able to quickly answer all of your questions when you called us and also that they were able to set you up with the correct pet insurance cover for your Tortoise over the telephone. If you ever have any further questions about your policy, please do get back in touch and we'll be very happy to assist you as much as we can. Best regards, The Exotic Direct Pet Insurance Team

Mrs Lorraine Patel

Feefo Verified

5 years ago

What Mrs Lorraine Patel said about ExoticDirect:

Very professional

Alec was very professional and helped me to choose the right insurance for my tortoises. Explained all that needed explaining. I would definitely recommend this company.

Alec

ExoticDirect

5 years ago

Hi Lorraine, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you're happy with everything Alec explained and this information helped you to select the right pet insurance product for your Tortoises. Knowing that you also feel able to recommend us to others is a real bonus - thank you! We'll make sure your feedback is passed onto Alec. We are sure it will make his day. If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you as much as we can. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

5 years ago

Quick payment

I had a guinea pig who had a small piece of hay stucked into her eye and she needed urgent treatment. The vet hospital completed the claim form on my behalf and ExoticDirect paid my claim withing 8...

Hayley

ExoticDirect

5 years ago

Hi there, Thank you so much for taking the time out of your day to send us your positive review! We hope your guinea pig has recovered well after the hay incident. The Exotic Direct Claims team.

Trusted Customer

5 years ago

Hi, her eye has fully recovered thanking the prompt treatment that she received. It was great that she was insured. Thank you the ExoticDirect team.

Trusted Customer

Feefo Verified

5 years ago

I was very Impressed

The person that I spoke to was very helpful and understood my needs I was very impressed. I have signed up and hope that I will not need it but it's nice to know that I am covered.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such a nice comment. It's great to know that you've been impressed by the helpfulness of our staff and also that we were able to set you up with a pet insurance product that met your needs. Thank you for signing up with us. If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mr Harper & Mrs Harper

Feefo Verified

Aberdeen

5 years ago

What Mr Harper & Mrs Harper said about ExoticDirect:

Nice efficient people to deal with.

Great no hassle service and quick payment.

Louise

ExoticDirect

5 years ago

Dear Mr & Mrs Harper, Thank you for reviewing us and rating us with five stars! We are very pleased to hear your comments regarding our hassle free service, thank you very much. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Easy, efficient, friendly staff.

Making a claim was easy and efficient. Replies regarding my claim were fast on both email and phone. The the staff helped me understand the process in making a claim and receiving my payment.

Hayley

ExoticDirect

5 years ago

Hi there, Thank you so much for taking the time to leave your positive review and for your great comments regarding our service. We hope you have a great week! The Exotic Direct Claims Team.

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