Very helpful, very thorough, I’m confident that my animals are well protected should anything happen. I feel like I have chosen the best company to register my animals with
Thank you
Alec
ExoticDirect
5 years ago
Hi Natalie,
Thank you for giving us this positive review and also for taking the time to add such nice comments.
It's great to know that when you contacted us, our team were helpful and took the time to fully answer the questions you had about our pet insurance cover. We're really pleased that you feel protected and that your happy with your choice.
If you ever have any further questions, or we can help in any other way, please do get back in touch and we'll be very happy to help you in any way that we can.
Best regards,
The Exotic Direct Pet Insurance Team
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Trusted Customer
Feefo Verified
5 years ago
Great.
Great organisation. Very personable when dealing with insurance queries would highly recommend to anybody with an exotic furry, feathered or scaled friend.
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for taking the time to add such nice comments.
It's really good to know that you're happy with how we work and also that you feel able to recommend us to others - it's a huge complement!
If you ever have any questions about your policy, or we can assist you in any other way, please do get in touch and we'll be very happy to help.
Best regards,
The Exotic Direct Pet Insurance Team
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Mr Allister Flannigan
Feefo Verified
Edinburgh
5 years ago
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What Mr Allister Flannigan said about ExoticDirect:
Excellent customer service
Excellent customer service from
Start to finish. Louise was polite, professional & friendly.
Alec
ExoticDirect
5 years ago
Hi Allister,
Thank you for giving us this positive review and also for taking the time to add such nice comments.
It's great to know that you're happy with the service we have provide and that when you spoke to Louise she was polite, professional and friendly. I'll pass this feedback on to her and I'm sure it will make her day. Thank you.
Should you ever have any questions about your policy, or if we can assist in any other way, please do get in touch and we'll be very happy to help.
Best regards,
The Exotic Direct Pet Insurance Team
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Trusted Customer
Feefo Verified
5 years ago
Very good
Very quick and easy to do
Nathan
ExoticDirect
5 years ago
Hello,
Thank you so much for rating us 5*s!
We are very happy to hear you found the service quick and easy to use!
Kind regards,
The Exotic Direct Team.
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Miss Jess Colvin
Feefo Verified
5 years ago
What Miss Jess Colvin said about ExoticDirect:
Very efficient
Nathan
ExoticDirect
5 years ago
Hello Jess,
Thank you so much for your 5* Review we really appreciate the time taken to get back to us!
Kind regards,
The Exotic Direct Team.
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Mrs Sandra Tripp
Feefo Verified
5 years ago
What Mrs Sandra Tripp said about ExoticDirect:
Excellent service
I’m a first time owner of a tortoise nd your website was very easy to use x
Nathan
ExoticDirect
5 years ago
Hello Sandra,
Thank you so much for your 5* Review.
We are so happy to hear that you found the website easy to use.
All the best with your new addition too!
Kind regards,
The Exotic Direct Team.
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Mr Alan Swoffer
Feefo Verified
5 years ago
What Mr Alan Swoffer said about ExoticDirect:
Done on line
Nathan
ExoticDirect
5 years ago
Hello Alan,
Thank you so much for leaving your feedback.
Please let us know if there is anything that we can do to make the online experience a better one, We welcome all feedback and use it to make the user experience as painless and friendly as possible.
Kind regards,
The Exotic Direct Team.
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Trusted Customer
Feefo Verified
5 years ago
Quick, easy and simple to use
Website really easy to use, only took 5 minutes to get both of our Bunnies insured
Nathan
ExoticDirect
5 years ago
Hello,
Thank you for rating us 5*s!
Really really appreciate the feedback and glad that you found the website easy to use!
Welcome aboard!
Kind regards,
The exotic Direct Team.
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Miss Jane Brown
Feefo Verified
5 years ago
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What Miss Jane Brown said about ExoticDirect:
Brilliant company
I have always found this company so professional, friendly and genuine too. My little tortoise Speedy has always been insured with them and when we had to claim it was made so easy and stress free....
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Nathan
ExoticDirect
5 years ago
Hello Jane,
Thank you so much for rating us 5*s!
We are very happy to hear that you found our staff to be friendly and genuine, it is also wonderful that you found the claims process to be easy and stress free!
Love the [picture is well and wishing speedy all the best!
Kind regards,
The Exotic Direct Team.
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Trusted Customer
Feefo Verified
5 years ago
Excellent service
Excellent customer service from Alec. We were setting up a new policy, he was polite and professional throughout - and showed interest in our pet which made us feel as if we mattered. Answered any...
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Nathan
ExoticDirect
5 years ago
Hello,
Thank you for rating us 5*s!
We really appreciate the time you have taking to leave a review and for the kind words expressed.
I have passed on the feedback to Alec.
It means a lot to us here that you would recommend us to other exotic pet owners!
Kind regards,
The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.