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ExoticDirect Reviews

Displaying all 1,994 reviews

Miss Diana Harti

Feefo Verified

5 years ago

What Miss Diana Harti said about ExoticDirect:

I love my pet and I recommend buying from here.

They had really good service and were extremely friendly. Plus the prices are affordable and so I would definitely buy from them again.

Louise

ExoticDirect

5 years ago

Hi Diana, Thank you very much for your great review and five star rating! We are delighted to hear your great comments regarding our friendly services and affordable policies, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Friendly staff, healthy animals.

Very helpful staff. Pet arrived as described and in good health. No problems at all. Pet even came with 30 days free pet insurance. Magic!

Louise

ExoticDirect

5 years ago

Hi There, Thank you for taking the time to review us and for rating us with 5 stars! We are so pleased to hear you are happy with your cover and it is great to hear your comments regarding our friendly services, thank you! Kind Regards The Exotic Direct Team

Mrs Joy Hunt

Feefo Verified

5 years ago

What Mrs Joy Hunt said about ExoticDirect:

Excellent Customer Care with Sales

The man on the phone was very helpful & friendly He took the time to go through everything with me & I was very satisfied

Louise

ExoticDirect

5 years ago

Hi Joy, Thank you for your lovely review and for rating us with 5 stars! We are delighted to hear your great comments regarding our sales team, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Great as always

Quick and easy to get a quote and make a purchase. The policy details are clear so you know what is/isn't included. Exotic direct have always been my 'go to' company for exotic insurance and even...

Louise

ExoticDirect

5 years ago

Hi There, Thank you for your lovely review and five star rating! It is really great to hear your positive comments regarding our service and cover options, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Excellent

I got a satisfactory answer from Customer Services before I bought pet Insurance for my African Grey Parrot. I will certainly reccomend to anyone Rxotic Firect for Pet Insurance.

Louise

ExoticDirect

5 years ago

Hi There, Thank you for your great review and for rating us with five stars. We are very happy to hear your comments regarding our service, thank you very much! Kind Regards The Exotic Direct Team

Louisa

Feefo Verified

Portsmouth

5 years ago

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What Louisa said about ExoticDirect:

Brilliant service and very easy to set up - patch is very grateful ***

Louise

ExoticDirect

5 years ago

Hi Louisa, Thank you for your review and five star rating! We are so pleased to hear your lovely comments regarding our service, thank you very much. We are also very pleased to hear that Patch is happy too! :) Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Site was easy to use. But a company's professionalism can only be tested when you need them. Although I hope that never happens

Louise

ExoticDirect

5 years ago

Hi There, Thank you for taking the time to review us and for rating us with five stars! We are very pleased to hear your positive comments regarding our website, thank you!Kind RegardsThe Exotic Direct Team

Mrs Anette Windross

Feefo Verified

5 years ago

What Mrs Anette Windross said about ExoticDirect:

great service

Great service

Louise

ExoticDirect

5 years ago

Hi Anette, Thank you for taking the time to review us and for rating us with five stars! We are delighted to hear your comments regarding our service, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

"Thanks for renewing with Exotic Direct. Please review your recent exerience." This is the first I've heard of renewing

Alec

ExoticDirect

5 years ago

Thank you for taking my call today in order to discuss your feedback. We are very sorry to learn that your original renewal documents did not arrive with you in the post and also for any confusion that this may have caused. As we were able to confirm that your correspondence information is all correct, this problem should not be repeated in the future. As requested on the phone, a copy of your latest renewal pack has now been emailed to you and if you do have any questions about it, or need to make any changes, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

5 years ago

Very Helpful

Very helpful. All the questions I had were answered. I'm thinking of adopting another guinea pig and wanted to know about insurance.I was told they could insure the pig depending on its past...

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that when you contacted us, we were able to answer all of your questions and also that you found our staff to be helpful. Should you decide to get another Guinea Pig in the future, then please do get back in touch and we'll be happy to chat through all the options and prices with you at that point in time. If you ever have any questions about your policy before that time, please do give our team a call so that we can help or provide assistance. Best regards, The Exotic Direct Pet Insurance Team

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