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ExoticDirect Reviews

Displaying all 1,994 reviews

Ms Claire Macdonald

Feefo Verified

5 years ago

What Ms Claire Macdonald said about ExoticDirect:

Highly recommended

Easy to apply and fantastic rates.

Alec

ExoticDirect

5 years ago

Than you for giving us this positive review. It's great to know that you found it easy to apply for the pet insurance cover that you wanted and also that you are happy with our rates. That you feel able to recommend us to others is a real compliment - thank you!If you ever have any questions about your policy, or if we can help in any other way, please do get in touch and we'll do our very best to assist you. Best regards,The Exotic Direct Pet Insurance Team

Mr Darren Myles-Wright

Feefo Verified

5 years ago

What Mr Darren Myles-Wright said about ExoticDirect:

Easy to apply for

Easy to apply for but the proof is in the claiming so five stars for the application procedure. I am unable to comment on anything else.

Alec

ExoticDirect

5 years ago

Hi Darren, Thank you for giving us this positive review. It's great to know that you found it easy to apply for and set up the pet insurance cover you wanted. We hope that your pet is always healthy - but if you do ever find that you do need to make a claim, please do get in touch our dedicated claims team will be very happy to help you in ever way that we can. Our team will work hard to make the process of making a claim as straightforward and stress-free as is possible - and we hope that we'll be able to retain our five star rating from you. If you need us for anything at all to do with your policy, please do get in touch and we'll be very happy to help.Best regards,The Exotic Direct Pet Insurance Team

Mrs Lena Golovanova

Feefo Verified

5 years ago

What Mrs Lena Golovanova said about ExoticDirect:

Very helpful, clear and fast communication!

Nathan

ExoticDirect

5 years ago

Hello Lena, Thank you so much for rating us 5*s! We really appreciate the feedback! Kind regards, The Exotic Direct Team

N Yousaf

Feefo Verified

5 years ago

What N Yousaf said about ExoticDirect:

Absolutely top class service

My insurance claim was processed within 5 calendar days. Extremely impressive customer service was provided by Alice. Very highly recommended!! I couldn’t ask for a better service.

Hayley

ExoticDirect

5 years ago

Hi Numan, Thank you so much for taking the time to leave your positive review and for your comments regarding our service. We have passed your kind words on to Alice in the claims team. We hope you have a lovely day, The Exotic Direct Claims Team.

Mr Albert Mottershead

Feefo Verified

Blackpool

5 years ago

What Mr Albert Mottershead said about ExoticDirect:

Peace of mind for the safety of your pet when it gets sick no need to worry about taking your pet to the vets which can be an expensive trip

Nathan

ExoticDirect

5 years ago

Hello Albert, Thank you so much for rating us 5*s! We really appreciate the feedback and are very happy to hear that we have given you peace of mind! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

Reasonable price

Nathan

ExoticDirect

5 years ago

Hello, Thank you for your 4* Review. We are happy to hear that you found the price to be reasonable! Kind regards, The Exotic Direct Team.

Mr Roger Lindsell

Feefo Verified

5 years ago

What Mr Roger Lindsell said about ExoticDirect:

Always pleased with my pet insurance from Exotic direct

Very fair pet insurance for exotic animals reasonably priced and prompt service and nice people to talk to it’s an all round feelgood factor in an age when vet fees are extraordinarily high

Nathan

ExoticDirect

5 years ago

Hello Roger, Thank you so much for rating us 5*s. We are very happy to hear that you are pleased with your insurance and that the service is of reasonable price and prompt. Lovely to hear that we are nice to speak with as well! :) Kind regards, The Exotic Direct Team.

Mr Peter Eshelby

Feefo Verified

5 years ago

What Mr Peter Eshelby said about ExoticDirect:

So simple

The entire process from start to finish took 10 minutes. Just a few simple questions, then pay, that's it complete.

Nathan

ExoticDirect

5 years ago

Hello Peter, Thank you so much for rating us 5*s. We really appreciate the feedback, Very happy to hear that you found the process to be quick and simple. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

Excellent service, would definitely recommend.

I was named on a friends policy. When I had to deal with a claim on my friends behalf Exotic Direct were very supportive and made the process easy. All the staff I spoke to were friendly and helpful.

Hayley

ExoticDirect

5 years ago

Hi there, Thank you so much for taking the time to leave your positive review and for your comments regarding our service. We have passed this on to the claims team for you. We hope you have a great day, The Exotic Direct Team.

Mr Les O'gorman

Feefo Verified

Letchworth Garden City

5 years ago

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What Mr Les O'gorman said about ExoticDirect:

Jeff's Insurance

Very easy to use the website and competitive quote for my African Grey Parrott, Jeff

Nathan

ExoticDirect

5 years ago

Hello Les, Thank you so much for rating us 5*s. We appreciate the time taken to leave a review and are very happy to hear you managed to find a product that was competitive! Also, what a great photo! Kind regards, The Exotic Direct Team.

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