How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ExoticDirect Reviews

Displaying all 1,994 reviews

Trusted Customer

Feefo Verified

5 years ago

I was very impressed

It was easy and quick

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. It's great to know that we've been able to impress you by making it quick and easy to get the pet insurance cover that you wanted. If you ever have any questions about your policy, or if you need to make any changes, please do get in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

5 years ago

Hey I have insured my tortoise with you but I have changed his name does that matter?

Louise

ExoticDirect

5 years ago

Hi There, We do need to amend our records if the pet details have changed. Please call us on 0345 982 5505 or email us at enquiries@exoticdirect.co.uk so we can amend this on your policy. Many Thanks

Mr Rod Senior

Feefo Verified

5 years ago

What Mr Rod Senior said about ExoticDirect:

Friendly,helpful and professional staff.Have used before and will again.

Louise

ExoticDirect

5 years ago

Hi Rod, Thank you very much for rating us with five stars! We are delighted to hear your great comments regarding our helpful and friendly service, thank you very much! Kind RegardsThe Exotic Direct Team

Mrs Sheila Kirby

Feefo Verified

5 years ago

What Mrs Sheila Kirby said about ExoticDirect:

Exceptionally straight forward

I have previously had to claim from Exotic Direct and can 100%say they are so easy and straightforward to deal with especially at such a stressful time. I wouldn’t be without their insurance as it...

Hayley

ExoticDirect

5 years ago

Hi Sheila. Thank you so much for taking the time to leave us your positive review and for your kind words! It is great to hear that we were able to help at a stressful time and that you recommend us. We hope you have a great day, The Exotic Direct Claims Team.

Mr Roger Milburn

Feefo Verified

Wiltshire

5 years ago

What Mr Roger Milburn said about ExoticDirect:

Greatservice from Vet and Insurer

Very comprehemsive service provided by VetsNow Referrals Swindon and your approval of our claim much appreciated. Thank you very much.

Hayley

ExoticDirect

5 years ago

Hi Roger, Thank you so much for taking the time to leave us your 5 star review! Its great to hear that we were able to assist you with your claim. We hope you have a lovely day, The Exotic Direct Claims Team.

Trusted Customer

Feefo Verified

5 years ago

Good experience with making a claim

The process of making a claim went quite smoothly. It took a few weeks to conclude but there were no obvious hold ups.

Hayley

ExoticDirect

5 years ago

Hi there, Thank you so much for taking the time to leave us with your 5 star review! We are glad to hear the claims process went smoothly. We are working very hard at present to decrease our handling times so any feedback is greatly appreciated. We hope you have a great day, The Exotic Direct Claims Team.

Trusted Customer

Feefo Verified

5 years ago

Very easy and straightforward to set up the insurance. Highly recommend.

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for rating us 5*s! We really appreciate the feedback. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

They helped me sort insurance for my African grey

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for rating us 5*s! We really appreciate the feedback! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

Fantastic Support Team

The Support team were fantastic. When I made contact the claim advisor was very polite and empathetic. She was brilliant to deal with

Hayley

ExoticDirect

5 years ago

Hi there, Thank you so much for taking the time to leave us with your 5 star review and for your kind words regarding our advisor. We hope you have a lovely day, The Exotic Direct Team.

Mrs Sarah Kitchen

Feefo Verified

LONDON

5 years ago

What Mrs Sarah Kitchen said about ExoticDirect:

Although the claim was handled efficiently, as I left the form with my vet for them to post I had no idea when Exotic Direct received it. It would be helpful to know when it arrived and a quick...

Hayley

ExoticDirect

5 years ago

Hi Sarah, Thank you for your positive review and for your feedback. It is part of our process to acknowledge claims once received so we are sorry you did not receive our email on this occasion. We have passed this feedback on to the claims team for you. Kind Regards, The Exotic Direct Team.

Miss Joanne L Hughes

Feefo Verified

Halesowen

5 years ago

What Miss Joanne L Hughes said about ExoticDirect:

Claim was handled efficiently.

Efficiently handled the claim , very helpful

Hayley

ExoticDirect

5 years ago

Hi Joanne, Thank you so much for taking the time to leave us your 5 star review! It is great to hear your claim was handled efficiently and you found the claims team helpful. We hope you have a lovely day, The Exotic Direct Team.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo