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ExoticDirect Reviews

Displaying all 1,994 reviews

Ms Ayshea Obrien

Feefo Verified

5 years ago

What Ms Ayshea Obrien said about ExoticDirect:

Outstandingly knowledgable, years of experience and above all kind !

I bought two Tortoise from Exotic Direct. The owner went out of his way to help us out by accommodating our travel times as we were coming from quite a distance away. He was super helpful , very...

Louise

ExoticDirect

5 years ago

Hi Ayshea, Thank you for your review however we believe this is for the breeder/pet shop you purchased the tortoises from. Exotic Direct is the pet insurer of your new policy. If you have any questions on your new policy with us, please do get in touch by phone or email. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Not yet had a claim but very helpful on phone

Thankfully not had to claim but very helpful on phone and hope that if I do need to claim they will be ok

Louise

ExoticDirect

5 years ago

Hi there, Thank you for taking the time to review us and for rating us with five stars! We are very glad to hear we have been able to help you via the telephone and if you have any further queries with regards to your policy, please do not hesitate to get in touch with us. Kind Regards The Exotic Direct Team

Miss Julie Rose

Feefo Verified

5 years ago

What Miss Julie Rose said about ExoticDirect:

Helpful

They come back to you to advise the claim has been received although it does take a while to get my money back, but service is good

Hayley

ExoticDirect

5 years ago

Hi Julie, Thank you for taking the time to leave us with your 5 star review! It's great to hear you found our service good. We are working very hard to improve our claims processing time so any feedback is greatly appreciated. Kind regards, The Exotic Direct Claims Team.

Mr Bernard Baker

Feefo Verified

5 years ago

What Mr Bernard Baker said about ExoticDirect:

Great to deal with, would highly recommend them

Prompt and efficient, great understanding in dealing with exotics, would highly recommend them

Louise

ExoticDirect

5 years ago

Hi Bernard, Thank you for leaving us your review and for rating us with five stars! We are so pleased to hear your fantastic comments regarding our service, thank you. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

I found what I was looking for

Louise

ExoticDirect

5 years ago

Hi There, Thank you for taking the time to review us and for rating us with five stars! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

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Brilliant company!

Brilliant customer service, really helpful getting me application sorted as I was struggling online. So happy now my little boys gecko is insured for our peace of mind.

Louise

ExoticDirect

5 years ago

Hi There,Thank you very much for taking the time to review us and for rating us with five stars!We are so pleased to hear you are happy with your new insurance cover and the helpful service you received. It is also great to hear we have been able to provide you with peace of mind for your gecko. If you need any further details on your new policy, please do get in touch with us.Kind RegardsThe Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Thank you

Warm professional service provided over the phone: provided me with exactly what I needed. At a great price.

Louise

ExoticDirect

5 years ago

Hi There, Thank you very much for taking the time to review us and for rating us with five stars! We are very pleased to hear you are happy with your new insurance cover and the service you received. If you need any further details on your new policy, please do get in touch with us. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Sad times

The money came with in a few days they were very helpful

Hayley

ExoticDirect

5 years ago

Hi there, Thank you for taking the time to leave us your 5 star review. It is great to hear you found us helpful and that your claim was paid quickly. Have a great week! The Exotic Direct Claims Team.

Miss Chloe Edwards

Feefo Verified

5 years ago

What Miss Chloe Edwards said about ExoticDirect:

Recommended

Quick and easy, no hassle done within about 5 mins very happy with the cover for my new conure

Louise

ExoticDirect

5 years ago

Hi Chloe,Thank you very much for taking the time to review us and for rating us with five stars!We are delighted to hear you are happy with your new insurance cover. If you need any further details on your new policy, please do get in touch with us.Kind RegardsThe Exotic Direct Team

Mrs Sandra Brandes

Feefo Verified

5 years ago

What Mrs Sandra Brandes said about ExoticDirect:

Very good insurance for our Congo African grey Joey 👌

Louise

ExoticDirect

5 years ago

Hi Sandra, Thank you very much for taking the time to review us and for rating us with five stars! We are delighted to hear you are happy with your new insurance cover. If you need any further details on your new policy, please do get in touch with us. Kind Regards The Exotic Direct Team

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